Question 1

Can your trucks accommodate food allergies?

Accepted Answer

Yes! After filling out our event catering form an event coordinator from our team will reach out. Please discuss any allergies or restrictions with the event coordinator. All of our trucks have gluten and dairy-free options available.

Question 2

Can I reserve a rain date?

Accepted Answer

Unfortunately, we cannot schedule rain dates as trucks have to pass up other opportunities and purchase food for the event.

Question 3

What is your cancellation policy?

Accepted Answer

Given the nature of food products and other passed up opportunities by the truck, any cancellation of this contract will incur a 50% cancellation fee (based on the total contracted amount) if the cancellation occurs 14 days prior to the event. If the event is canceled within fourteen (14) days prior to the event for any reason the client will be responsible for the full amount of the contract.

Question 4

Can the NYFTA provide a COI (Certificate of Insurance) for my event venue?

Accepted Answer

Yes, we are able to provide a COI and you just need to provide us with the name and address of who you would like listed on the policy.

Question 5

Where will the food truck park?

Accepted Answer

Unless you are able to secure a location for the truck, they will park as close as possible to your desired location. If you need the truck to be in a very specific location and are unable to secure a parking spot, you can speak to us about our spot holding services ($1,000-$1,500) which can be added to your booking and will ensure a specific spot is available. Depending on the location, a special event parking permit might be required through the city and we would be able to handle that as well ($5,500). The special event parking permit would be able to fit about 4 trucks.

Question 6

What type of payments does NYFTA accept? When do payments need to be made?

Accepted Answer

NYFTA can process payment via Check or ACH for no additional fee. We can also accept credit card payments but those would be subject to a 3.5% convenience fee. We require that contracts be paid in full upon signing. Our Food Truck vendors are reserving dates (in favor of other opportunities) and arrangements are immediately set in motion upon signing.

Question 7

How long is my truck booked for?

Accepted Answer

Typically, each booking comes with a 3-4 hour serving window. If you need the truck for an extended period of time there could be an additional fee depending on the total portions

Question 8

How does the booking process work?

Accepted Answer

Once we agree on the truck(s) selection and pricing, we will send over an event portal for you to review the booking and sign off in order to confirm. After that you are all set and an invoice will be sent over.

Question 9

Do all NYFTA vendors have health permits and insurance?

Accepted Answer

Yes, NYFTA only works with food trucks that have health permits, insurance, and have been issued an ‘A’ letter grade from the New York Department of Health. Our members are personally vetted and carefully selected to ensure they meet the highest degree of food quality and hospitality. All certificates of insurance are kept on file and can be provided upon request.

New York Food Truck Association

About New York Food Truck Association