Details Matter by Amber

Honest review; Bad experience

We planned our wedding to the minute with detailed instructions and hired details by Amber to be our wedding coordinator so that our family and us were stress free the day of our wedding. We shared a detailed timeline with information of seating and set-up details. The morning of our wedding, Amber emailed saying she was sending someone else in her place, no call or text. Amber said she shared a binder with details but the staff showed me the binder and it had incorrect information and the staff member didn’t have the latest emails. I shared the latest email with details but the staff continued to ask us questions. -Amber had assured us she would contact our other vendors and confirm and coordinate set up. The vendors said they received no communication and were referred to us, the bride and groom for direction. My wife’s father had to sit alone in an empty front row during the whole ceremony because she didn’t coordinate seating as we had discussed and shared by email. Our DJ got the timeline of our first dance wrong and needed direction from me on timeline the whole night. The “coordinator” asked my father and mother questions throughout the ceremony when we had specified my brother (who had details) as first point of contact. Dinner started late and the caterers came to me with questions after asking the coordinator. In discussion Amber said clearly that we could tell all our vendors to reach out to her for direction. We would have been better off without, Details by Amber caused more confusion by having to deal with a vendor that didn’t know what they were doing. We called the day after our wedding and there was no offer of refund. Highly do not recommend.