The Lytle Park Hotel

Beautiful venue, difficult to work with

My husband and I got married there May 13, and the event itself was beautiful, the hotel is stunning, and for that we are really glad we chose them. As far as the staff the day of, they ranged from very helpful and incredibly kind to very rude and dismissive. I was very embarrassed to hear what some of my guest had to say about the treatment/comments they received from the wait staff/ bartending during the reception. The sound system had some issues during the reception which caused a bit of a delay, but was ultimately resolved. Their valet seemed to be an issue the day of, which was voiced/ made evident to our guests and vendors who arrived- despite them knowing the number of people arriving and at what times to expect them. During the planning process, we had some communication issues, which I felt could have been handled in a better way in their end, once I brought it to their attention. Timely responses were difficult to come by, as I’m sure they are busy, but was frustrating as the bride planning the event and trying to coordinate with other vendors. I would caution anyone who goes with this venue to have a wedding planner of their own with them from start to finish!! They did not meet the customer service standard I expected at all from an autograph collection Marriott hotel, but it was a beautiful venue in the location we wanted. Overall, the set up the day of was gorgeous, the food and drinks were delicious, some of the staff was very kind and attentive, and we had a fun day.