Events by Mandy Piluso

Julia, we are truly sorry to hear about your negative experience with our company. However, prior to Hurricane Helene impacting Asheville and disrupting cell service in the area, there was consistent monthly communication between you (the bride), the venue owner, and our team via text message. Mandy engaged in multiple interactions with your vendors, as many of them initially had limited information about your wedding. Leading up to your wedding day, Mandy made numerous phone calls and exchanged emails and text messages with these vendors to address their questions and share the timeline and detailed plans. This is a standard part of our wedding logistics finalization process. Additionally, Mandy spent three hours during your venue tour to finalize logistics—far exceeding the standard one-hour allocation most couples receive. Unfortunately, Mandy and her family experienced significant hardship due to the hurricane, including the loss of their home and two devastating family events. This necessitated the decision to appoint two qualified replacements for your wedding. The head coordinator had a detailed meeting to review your wedding plans, and a comprehensive, minute-by-minute timeline and detailed wedding PDF were provided to ensure a smooth transition. Your contract specifies that we are not responsible for acts of God, natural disasters, or events beyond our control. The destruction caused by Hurricane Helene, which severely impacted Mandy’s home and community, is one such event. We were left with two choices: cancel the contract the week of your wedding or assign another head coordinator and assistant to manage the event. The most professional option was to provide replacements to ensure your wedding proceeded as planned. After consulting with multiple vendors, we confirmed that the assistant did actively participate, including setting up and moving chairs, as corroborated by other vendors at the event. Regarding the delay in communication about your refund, this was due to Mandy’s husband being struck by an impaired driver on the highway at over 100 miles per hour. Again, we deeply apologize for your experience and sincerely wish there was more we could have done for you.