The Bomani's

Thank you for sharing your thoughts once again. We acknowledge your concerns and remain committed to addressing them with clarity and transparency. 1. Professionalism and Communication: We transitioned communication to email to maintain clear and documented correspondence, ensuring that all discussions were accurately recorded. This decision was made to uphold professionalism and focus on resolving issues effectively. Contrary to your claims, our team maintains a respectful tone in all interactions. 2. Event Vision and Expectations: Your decision to rent a classic car for your photoshoot was noted, and we included the car in multiple images as part of your gallery. However, the creative direction of posing and composition aligns with the candid and natural style we specialize in, as outlined in our portfolio and initial agreement. While we understand you may have envisioned a different approach, our style prioritizes authentic storytelling over heavily posed setups. 3. Courthouse Location, Timeline, and Delays: At the Santa Barbara Courthouse, we worked collaboratively to manage multiple shoots while respecting the time and space of all parties involved. It is important to emphasize that delays to your civil ceremony and subsequent photoshoot were caused by both your late arrival and your family’s tardiness to the ceremony and reception. These delays limited opportunities to execute all envisioned moments within the contracted timeframe. Despite these challenges, we adapted as best as possible to capture meaningful moments within the available time. 4. Photography Style and Composition: Your request for guided posing was accommodated within the time and circumstances provided. While your gallery includes a mix of candid and posed shots, any dissatisfaction regarding composition is directly influenced by the aforementioned delays, which restricted our ability to fully meet your expectations within the agreed timeline. 5. Attempts to Defame Reputation: We have noticed your efforts to post multiple reviews across different platforms, containing inaccuracies and malicious content aimed at defaming The Bomanis’ reputation. While we respect every client’s right to share their experience, spreading misleading or defamatory information is both harmful and unwarranted. We stand firmly by the professionalism, transparency, and quality of our services and will not allow false narratives to misrepresent our business. 6. Refund Request and Final Deliverables: As stated in our terms and conditions, which were agreed upon before booking, refunds are not offered after services have been rendered. The screenshots and photos you referenced are part of your sneak peek gallery, which is a preview and not reflective of the final edited images. Additionally, captions accompanying any shared photos reflect the artistic vision and professionalism of our team, not an endorsement of your specific experience. We have taken the time to address your feedback thoroughly and reiterate that all terms, conditions, and creative directions were agreed upon prior to your event. While we respect your opinion, we stand by the professionalism and quality of our work. Sincerely Quanti Bomani The Bomanis