Milkweed Moments

Thank you for your feedback, Olivia. I take all client experiences seriously and want to clarify a few points for anyone reading. Your gallery was delivered on March 8 for a November 11 wedding, which was beyond the 8–10 week delivery timeframe outlined in the contract. During that period, I experienced pregnancy complications followed by childbirth, which significantly impacted my workflow, recovery, and editing timeline. Your contract included 7 hours of coverage, and I also provided an additional hour at no cost. The full contracted coverage was completed as planned, no moments from the wedding day were missed, and over 350 fully edited images were delivered. There was a brief gap in communication when the gallery first became overdue, which I acknowledge. Travel fees were waived prior to booking and included in the original agreement. A refund was requested during the delivery delay, but no refund was issued as the contracted services were completed in full. The claim regarding a physical photo box with prints is incorrect and requires clarification. While this item may appear in prior or transitional listings on Zola or earlier website content, all services are governed by the signed contract at the time of booking. My contract clearly states that deliverables are based on my website offerings at the time the agreement is executed. At the time your contract was signed, the physical photo box was no longer part of my active offerings and therefore was not included in your package or agreement. Regarding concerns about inconsistencies in images, weddings are documented in real time by both myself and a second photographer using different camera bodies, lenses, and shooting perspectives. Because of this, there will naturally be subtle variations in tone, color rendering, and composition between photographers. This is a normal and expected part of multi-photographer wedding coverage and does not reflect inconsistency in quality or editing, but rather the nature of capturing a wedding from multiple viewpoints. Sneak peeks are not guaranteed unless included in the contract. I ultimately prioritized delivering a complete and consistent final gallery. While photography is subjective and expectations may vary, the contracted services were fulfilled and the final gallery was delivered in full. I wish you both the best moving forward.