Ernie & Fiona Photography

They don't deliver - BEWARE

My wedding was on June 3, 2023 and I have yet to see my wedding album, parents album, wedding video, and some of the raw footage I paid extra for (including drone footage). I have been emailing and texting for months with the only response each time being: "I apologize for the delay in our response. Ernie has been at weddings for the past two weeks, but I have sent another follow-up to him to expedite the process." Ernie promised a credit months ago and I have yet to see anything. I really hope I can have the album and video I paid for, but I'm losing hope. DO NOT PAY for their services in advance. The contract process and communication was friendly and great. The photographers and videographers were kind and professional. But Ernie and the admin team cannot deliver on time. The teaser (supposed to be 48 hours later) was days later after prompting and Ernie saying, "Oh, we didn't send you that yet?" I approved the wedding and parent albums months ago, but no shipping or delivery. They do not follow through. I paid extra to get the raw footage months after for fear I would have nothing (we had asked our guests to be unplugged). The link they provided only had one video camera footage, no drone and not all of the footage. I really hope I can receive our albums and video.