Question 1

How do I rent items from Lily & Poppy Event?

Accepted Answer

You can simply pick the items you want on our website and submit a wishlist, After that, we will then ask you to fill out the checkout form with all the details. Once we receive your inquiry we will aim to respond back within 24 business hours, so that we can check on item availability, and create a proposal for you. If you would like to reserve your items, you may secure your order with a 50% non-refundable deposit to book the items and secure for your event date. You will pay the remaining 50% 14 days prior to your event date. That’s it! You sign and pay all online using our secure payment processing system.

Question 2

When should I book?

Accepted Answer

We specialize in beautiful custom pieces! This means a lot of our inventory that might have been available las week is now booked on your event date! If you have your heart set on certain pieces or packages, please book as soon as possible to ensure availability! Our Sales team is here to coach you through the process. In the event your favorite piece or package is not available, we are happy to make suggestions on other pieces we know you may love! We recommend inquiring at least 6 months prior to your event date.

Question 3

How do I create a wishlist?

Accepted Answer

To create a wishlist, simply add the pieces and quantities you are interested in into your wishlist for your event. Once you have added all of your favorites, click “Submit”. Within 24 business hours, we will check the availability of the items you requested and email you to let you know if your pieces or packages are available with a proposal.

Question 4

How are items priced?

Accepted Answer

All items are priced individually per item or as packages/sets. Prices on our website exclude labor and delivery fee. Labor and delivery fess are not included our listed price and will be calculated based on location, timing and access.

Question 5

Am I able to change an order once I reserve the items or packages?

Accepted Answer

Yes, as long as the items or packages you would like to change to are available. Changes made within 14 days of your event date will be subject to a 20% rush fee.

Question 6

Is there a minimum order?

Accepted Answer

Yes, we have a minimum order of $500 applies on all orders (terms & conditions apply). Please note, the rental minimum does not include tax, fees and labor and delivery charges. Those charges will vary by size and scope of your event and will be included on your proposal.

Question 7

Do I have to place a deposit?

Accepted Answer

If you would lie to reserve your items or packages, you may secure your order with a 50% non-refundable deposit to book the items or packages and secure for your event date. You will pay the remaining 50% 14 days prior to your event date. Please note that all deposits are non-refundable, non-transferable and cannot be exchanged for a credit note. Please ensure you read our full terms and conditions upon invoice issue.

Question 8

Is it possible to see the items in person before I place an order?

Accepted Answer

Of course! We schedule warehouse visits by appointment only. Shoot us an email at hello@lilyandpoppyevent.com to make an appointment and we will do our best to accommodate your schedule! Please note, you must have a proposal started with us in order to schedule a warehouse visit with our sales team.

Question 9

What are your payment options?

Accepted Answer

The customer understands and agrees that items or packages will not be set up at event until balance is paid in full. Payment is due in full 14 days prior to your event. If your event is less than 14 days away then payment is due in full immediately. We do not accept cheques or cash on delivery. Your deposit amount is not considered as full payment. We accept payment via EMT (e-transfer), Zelle, Venmo or credit card only. We charge an extra 4% if paid via credit card due to processing fees.

Question 10

I know I want to rent an item or package from you, but I don't know what might look good with it. Can you help?

Accepted Answer

We are happy to help pick out items that will go with your event and within your budget. For more in-depth styling and design services, please check with our team.

Question 11

Do you deliver and set up?

Accepted Answer

Yes, we offer delivery and set up on al items within Santa Monica, Los Angeles and surrounding areas. Please check with us before booking as we do not offer delivery services to all cities.

Question 12

Are delivery, set up and pick up included in the listed price?

Accepted Answer

No. Delivery/set up & pick up fees are additional charges based on the amount of items rented, location, accessibility and hours of pick up time. To request a full quote, please fill out all the required information in the request a quote page.

Question 13

What time will my delivery be?

Accepted Answer

Delivery schedules are allocated on the week of the event and will be based off the start and finish time of your event. You will be contacted on Monday week of your event with a 1 hour delivery time window and 1 hour collection time window. We will always aim to deliver at a minimum of 3 hours prior to your event start time to allow for set up and decorations to occur. Where applicable venues with restricted access times will be noted and we will work within these time frames. Please note that once the delivery & collection times have been allocated, these times are set in the schedule and cannot be changed.

Question 14

Why do you charge an upstairs fees?

Accepted Answer

As a large majority of our items are heavy and fragile, we charge an upstairs fee to accommodate additional staff who are required to attend upstairs deliveries.

Question 15

Can I pick up the pieces myself?

Accepted Answer

We only offer self pick up on smaller items. These items are available for pick up from our warehouse. This mostly includes plinths, cake stands, kids’ chairs and tables. All items picked up from the warehouse will require a security deposit until items are returned.

Question 16

What happens if something gets damaged?

Accepted Answer

All of our rentals cannot be left under the rain. They must be brought inside. Clients are responsible for the safe keeping of our items while in their possession. If the damage is deemed malicious then damage fees or replacement fees will be applied and taken from your security deposit. If the repair/replacement fees are more than the security deposit, You will need to pay for the remaining balance with one of our accepted payment methods. You are responsible for removing items out of the rain if this occurs during the rental time frame.

Question 17

What time will my delivery be?

Accepted Answer

Delivery schedules are allocated on the week of the event and will be based off the start and finish time of your event. You will be contacted on Monday week of your event with a 1 hour delivery time window and 1 hour collection time window. We will always aim to deliver at a minimum of 3 hours prior to your event start time to allow for set up and decorations to occur. Where applicable venues with restricted access times will be noted and we will work within these time frames. Please note that once the delivery & collection times have been allocated, these times are set in the schedule and cannot be changed.

Question 18

Why do you charge an upstairs fees?

Accepted Answer

As a large majority of our items are heavy and fragile, we charge an upstairs fee to accommodate additional staff who are required to attend upstairs deliveries.

Lily & Poppy

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Frequently asked questions

How do I rent items from Lily & Poppy Event?

When should I book?

How do I create a wishlist?

How are items priced?

Am I able to change an order once I reserve the items or packages?

Is there a minimum order?

Do I have to place a deposit?

Is it possible to see the items in person before I place an order?

What are your payment options?

I know I want to rent an item or package from you, but I don't know what might look good with it. Can you help?

Do you deliver and set up?

Are delivery, set up and pick up included in the listed price?

What time will my delivery be?

Why do you charge an upstairs fees?

Can I pick up the pieces myself?

What happens if something gets damaged?

What time will my delivery be?

Why do you charge an upstairs fees?

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