My tracking number says my order was returned to sender, what do I do?

We're so sorry you didn't receive your order!

A few common reasons a package might be returned include:

  • Shipment being refused by the receiver.
  • Physical address not able to be found by UPS.
  • Unable to deliver after multiple delivery attempts.

Please contact us with the following information, and we'll be happy to request reshipment:

  1. Your name
  2. Your order number
  3. Confirm your shipping address

Questions in this section


Questions in this section