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FAQs
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Invites and paper
Invites and paper
General
Do you offer samples of your paper products?
How should I word my invitations?
Do you offer matching wedding websites for my paper?
Does Zola offer the option to mail my invitations to my guests for me?
How much postage should I use when I mail my invitations?
Does Zola offer Digital Invitations?
When should I send out my Save the Dates & Invitations?
Upload Your Own Design
Where do I upload my design?
What size should my design be?
How do I prepare my design to upload?
What are the safety (bleed) lines I should look out for?
Why is my design not fitting/looking right?
Why does my design look blurry or pixelated?
I’m getting an error that says my image is too big
Do envelopes come with my DIY card?
Can I add foil to my DIY design?
Can I upload a DIY design to the back of my cards?
Can I upload my own Letterpress design?
Can I upload my own design for place cards?
What type of paper can I order with DIY?
Designing Your Card
How do I apply a QR code?
How do I upload photos to my paper products?
How do I save my draft?
Can I remove a design element from my template?
What kinds of photos can I upload on my card?
I was working on a draft and decided to change the color/paper type. Do I have to make a new draft?
Can I change the size of my draft?
How can I share my design with others (ie. my partner)?
Can I add multiple paper types to a draft?
Ordering Questions
Can I cancel my Invites + Paper order? I made a mistake!
Can I get a proof of my invitation or save the date?
Can I request rush printing on my paper order?
Will someone check my paper order for errors after I place my order?
How long does it take for paper products to ship?
Can I order RSVP cards separately?
I was working on a draft and decided to change the color/paper type. Do I have to make a new draft?
Can I return my Invites + Paper order?
How do I view the PDF of my order?
How can I see a previous paper draft or order?
Why does my sample/proof have a barcode on it?
What is the minimum amount of paper I can order from Zola?
Types of Paper
What paper types does Zola offer?
What are the general sizes/options for paper products?
What is Letterpress?
What kind of paper is used for Letterpress paper products?
I'm on a budget and love Letterpress for my invitations. Do I have to use Letterpress for all of my paper products? Can I mix and match?
Can I order a sample of a Letterpress invitation or save the date?
How long will it take for my Letterpress order to arrive?
How much postage do I need for my Letterpress save the dates and invitations?
Addressing Questions
How should I address my invitations? I want to make sure I’m using the right etiquette!
How do I use Zola to address my invitations?
If I use Zola's guest addressing feature, but don't have addresses for all of my envelopes, will the rest of my envelopes be blank?
Can I order envelopes separately/can I order just addressed envelopes?
If I use the free guest addressing on my order, will it still be mailed directly to me?
Help! My Guests names are too long on my envelope
How do I edit my envelope font size?
How can I update the return address to the back of the envelopes?
Day-of Paper
Do you have matching designs for programs, menus, and thank you cards?
Can I add my Guests names to a Menu?
Can I add multiple names to one Place Card?
Thank You Notes
How do I use the Thank You Note Generator?
If I cancel my order, are my Thank You Notes saved?
Wedding Napkins
Do you offer custom wedding napkins?
What size are your napkins? Do they come in larger sizes?
What are the color options for your custom printed napkins?
Is there an order minimum or order limit for wedding napkins?
What shipping options are available for napkins?