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Alyssa & Jimmy

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FAQS

Question

IS A PASSPORT REQUIRED?

Answer

* Yes! And Mexico requires that your passport is valid for 6 months after your departure date! Please be sure to check your passport, and if it expires before April 2022, renew it well in advance of your travel!

Question

WHAT IS INCLUDED WITH ALL-INCLUSIVE??

Answer

* Guests staying at the Finest Playa Mujeres will enjoy 24-hour all-inclusive service, which includes: Special Welcome Cocktail and cool towel • Full breakfast, lunch, dinner and snacks each day • 8 à la carte & 1 buffet options for dinner • 3 à la carte lunch options, 1 buffet and 1 snack grill at the beach • Takeaway wood oven pizza • 17 bars • Unlimited natural fruit juices and soft drinks • Unlimited international premium and domestic alcoholic beverages • 24 hour room service • Pool and beach waiter service • 12 swimming pools (4 heated in winter in the Club areas), with a total of 35,000 sq ft • 13 outdoor hot water Jacuzzis (3 of them in the Club section) • Non-motorized water sports (sailing, windsurfing, sea kayaking, paddle board, snorkeling gear, introductory scuba lesson) • Daily activities • Nightly shows • Tennis clinics • Fully equipped fitness center with state-of-the-art equipment • Wedding gazebo & events plaza • Free wireless internet • All taxes and gratuities.

Question

ARE CHILDREN INVITED?

Answer

Yes, children are invited the hotel we reserved is family-friendly.

Question

COVID-19 PROTOCOLS

Answer

As the world moves into a new era in the wake of Covid-19, The Excellence Collection wants our guests to know they can visit us with complete tranquility. https://www.theexcellencecollection.com/Covid-19-info-health-and-safety-protocols?_ga=2.239713091.1953071850.1670791268-1523132438.1669755483&_gac=1.247751285.1669859937.CjwKCAjw4KvPBRBeEiwAIqCB-fB10y8hx1uox-g3kci5HH618Xp8gbbAtpUqgs3vkCzBOoKsEEH6AhoC2KAQAvD_BwE

Question

IS THERE A DRESS CODE FOR THE RESORT'S BARS AND RESTAURANTS?

Answer

Yes, but mostly just for dinner as follows: For ladies: dresses, skirts, pants etc. For gentlemen: Long pants and collared shirts. Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts, beach sandals, and flip flops are not allowed. During the day, the indoor restaurants and bars will not allow swimwear, but you can get away with pretty much everything else.

Question

WHAT ACTIVITIES ARE OFFERED AT THE HOTEL?

Answer

Finest Playa Mujeres offers a wide variety of beach, land and water activities throughout each day, including kayaks, snorkeling gear, sailing, windsurfing, paddle board, deep-sea fishing*, private yacht excursions*, introductory scuba lessons, scuba diving with instruction*, aerobics & water aerobics, water polo, fitness, yoga, jogging, Spanish lessons, dancing lessons, cooking lessons, theme nights, beach volleyball, beach football, tennis, basketball, football, bicycles, table tennis, darts, board games, archery, air rifle shooting & billiards. *Additional costs may apply.

Question

IS THERE A GYM ONSITE?

Answer

When you’re ready for a workout, the comprehensive 3,500 sq ft on-site gym brings you the full range of exercise equipment and classes. The deluxe exercise facility offers complete weights and state-of-the-art cardio equipment, including treadmills, crossover, movement, and step machines. The fitness trail provides a scenic, tropical route for walkers and joggers.

Question

IS THERE A SPA AT THE HOTEL?

Answer

Yes! Although the services are not included in the all-inclusive price, there is a spa onsite! Spa Facilities: Hydrotherapy Area: Hydrotherapy pool with swan & waterfall high-pressure water hoses • bubble massage lounger • temperature contrast walk • double massage beds • swan water hoses • Cold-plunge pool • Swedish saunas • steam bath, cool water fountain • Ice-treatment room • Sensations shower, Scottish shower, Cuban shower, and Tropical rain showers. Our treatment Rooms: Relaxation Area • 2 Spa Suites with private welcome area, hydrotherapy tub, shower, treatment room, terrace with view • 12 indoor treatment rooms • 2 facial rooms •Vichy shower •1 Master spa suite with hydrotherapy tub and a massage area • 1 Master spa suite with spa vital ritual bed • Outdoor oceanfront treatment room • full beauty salon with: pedicure stations • manicure stations • haircut & hair wash stations. https://www.finestresorts.com/cancun/finest-playa-mujeres/one-spa/

Question

WHAT IS THE CANCUN TRAVEL TAX?

Answer

For Cancun and the Riviera Maya, the state of Quintana Roo has implemented a new tourism tax for all international visitors over 15. Travelers will be able to pay the new $12 tax electronically when they book their trip, during their stay, or upon exiting the state via a new website called Visitax. There will be also an option to pay in cash at terminals set up in airports.

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