Loading
Loading
Loading
Loading
Loading
Loading
RSVP & ROOM RESERVATIONS ARE DUE APRIL 16, 2024
RSVP & ROOM RESERVATIONS ARE DUE APRIL 16, 2024
December 8, 2024
Cancún, Mexico

Jessica & Jayar

    Home
    FAQs

FAQs

Question

How do I book my stay with The Grand at The Moon Palace?

Answer

Please visit the website below to make your reservations: https://destinationweddingeeze.com/jessica-jayar/

Question

Do I need a passport for Mexico?

Answer

A valid passport is required for international travel to and from Mexico from your country of origin (U.S.A for most of our guests) For U.S. Passport Information, visit: https://travel.state.gov/content/travel/en/passports.html Please confirm that you have a current passport and it does not expire until at least six (6) months before the expiration date. If you are not a U.S. Citizen or U.S. Resident, please fill out the Mexican Tourist card 30 days before your departure date with the website below: https://www.mexicotouristcard.com/

Question

How do I get to the hotel from the airport?

Answer

Round trip Airport Transfers are included with your Room Reservation. An email with a link will be sent once full payment for room reservation has been made.

Question

What is included in our stay?

Answer

All of Your Food and Drinks! This includes Breakfast, Lunch, Dinner & Snacks, Included with your Resort Stay. 24-Hour Room Service is included and encouraged! Unlimited Bar Access with Top-shelf Alcoholic & Non-alcoholic Beverages Luxurious Accommodations, Wi-Fi, Smart TV, & Mini-Bar Replenished Daily Three Bottles of Alcohol included in your Room Stay Bottle of Wine upon Arrival Multiple Outdoor Pools and Beachfront with Plenty of Lounge Chairs Provided Full Day and Night Activities Round Trip Airport Transfers between Airport and The Grand at the Moon Palace (Provided through Vacationeeze)

Question

How do I get around the property?

Answer

Golf carts are provided for guests who need assistance getting around the property. Please bring comfortable walking shoes

Question

What essentials should I bring to the resort?

Answer

We highly recommend that you bring: Comfortable walking shoes or sandals Insulated drinking cups (Yeti or Artic) Sunblock, Aloe, & Mosquito Repellant Waterproof bag for any and all wet excursions or activities Dollars/Mexican Peso for tipping the porters, butler service, housekeeping, room service, etc.

Question

How do I tip?

Answer

It is customary to tip 10-15% to porters, butler service on the beach, housekeepers, and dining at restaurants and room service

For all the days along the way
About ZolaGuest FAQsOrder statussupport@zola.com1 (408) 657-ZOLA
Start your wedding website© 2025 Zola, Inc. All rights reserved. Accessibility / Privacy / Terms