White Willow Meadows

Thank you for sharing your feedback. We’re sorry your experience at White Willow Meadows did not meet expectations, and we appreciate the opportunity to address your concerns. 1. Inappropriate Behavior Claim: The comment you referenced is based on hearsay. While we were not present for this conversation, we know our team and are confident it did not happen. Even if such a comment had been made, it would sound more like a compliment, recognizing someone’s confidence in their appearance. Our staff always maintains professionalism and treats guests with the utmost respect. 2. Substandard Coordination: The issue you mentioned was related to managing hundreds of guests across three doorways while photos were being taken in the main room. Our coordinator recommended closing the sliding barn doors, which are specifically designed to manage guest movement in such situations, but this suggestion was declined. Without closing the doors, it became challenging to control the flow of guests, though our coordinator did their best within the guidelines provided. 3. Audio Quality Issues with DJ: White Willow Meadows requires DJs working at our venue for the first time to conduct a site visit to familiarize themselves with our setup and ensure the event runs smoothly. Unfortunately, your DJ chose not to schedule this visit and confirmed they never reached out to us before the event. Additionally, the DJ used their own microphones and failed to balance inputs within our system, a step typically covered during the site visit. We hosted weddings the Friday, Saturday, and Sunday before your Monday event, as well as the following Friday, Saturday, and Sunday, without any sound issues. These problems likely stemmed from the DJ’s lack of preparation. 4. Bartending Service: To ensure safety and responsible alcohol service, we require bartenders to be licensed, insured, and part of a professional bartending company. This policy helps prevent over-serving and ensures high safety standards. We do not permit individuals to obtain a one-time license for a single event, as they often lack the experience needed to manage alcohol safely. You selected the bartending service, and any issues should be addressed directly with the company. 5. Planning Process Troubles: We apologize for the double-booking during your initial venue tour, which was an isolated incident. Over the hundreds of tours we’ve conducted, such errors are extremely rare. Since then, you’ve had at least three formal planning meetings, our standard process, and we had off-hour meetings to suit your schedule. Additionally, we offer flexible payment options, including by phone, in person, or by check. Payments are spread out to reduce financial stress. Angela is available 24/7 via phone or text to assist with any concerns, and we regret that issues were not raised sooner. 6. Miscommunication Regarding Occupancy: The issue with the Dairy Barn was an innocent oversight. Since your wedding occurred on a Monday, a rare occurrence, the cleaning crew arrived on Tuesday to clean the Main Barn and were unaware that the Dairy Barn was still in use. We apologize for this misunderstanding and any stress it may have caused. We take pride in ensuring that each wedding is special and are truly sorry this experience did not meet your expectations. We value your feedback and would be happy to discuss these matters further if you’d like to connect with us directly.