FAQs

Question

Are kids welcome at your party?

Answer

Yes! The wedding will be held on family side and kids are more than welcome.

Question

Are there 2 resorts? How do we get to the wedding?

Answer

This is one resort with different sections of families and adults only. Each section has its own pools, restaurants and bars. Only the regular room in Grand Palladium has limited access within its section, guests in other rooms can access the rest of the resort. You can take some nice walk between the two resorts since they are connected by some bridges. However, you might also want to use their golf cart of water-taxi for more convenience.

Question

What is the available transportation from and to the airport?

Answer

Option 1: $50/per person - roundtrip transportation - can be added to your booking. Option 2: (Best if you travel with a group of 3 people and up) - Private Transfer. See list of trusted transfer companies below: Canada Transfers : www.canadatransfers.com USA Transfer: www.usa-transfers.com Travicons: www.travicons-transfer.com Kalido Travel: www.kalidotravel.com

Question

Can I book with my own travel agent?

Answer

The short answer is NO. Since this is an All-inclusive resort, to ensure the best service to our guests, the hotel requires a room block to better manage our guest list. We have done a lot of research and had negotiate the best possible rate for our group rooms. You will also received different a designated wedding wristband (different from regular guests) to attend several booked events during your stay. Guest stay at the different resorts or book outside of room block will be denied access (by hotel staffs) to wedding events. In a rare occasion that you find a better rate (0.05% chance) on public website, please let the bride or groom , or our travel agent know and we will try our best to accommodate you and your family.

Question

It's my first time to Mexico, what should I be aware of?

Answer

Research and book everything beforehand. Don't show interest to any "FREE" or "DISCOUNTED" trip/meal they offer your way. Say NO to everything that is not booked by your party.