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November 15, 2024
Playa del Carmen, Q.R., Mexico

Maggie & Tyler

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    FAQs

FAQs

Question

ARE KIDS WELCOME?

Answer

Secrets Moxche is adults-only. We appreciate you making arrangements ahead of time and leaving the kids at home so you can celebrate with us.

Question

DO I NEED A PASSPORT?

Answer

A passport is required for traveling to Mexico. It's crucial to ensure that your passport has at least six months of validity beyond your planned departure date. If your passport is nearing its expiration date or if you don't have one, we recommend starting the passport application or renewal process as soon as possible.

Question

DO YOU HAVE A ROOM BLOCK?

Answer

We have reserved a block of rooms with a group rate throughout the resort, depending on the type of room you pick. We did our best to ensure that we have a variety of room options for you to choose from, but booking early will help!

Question

WHAT DATES ARE YOUR ROOM BLOCK FOR?

Answer

We are holding rooms for November 12-17, 2023. You may request to stay before and/or after these dates. There is a 3-night minimum stay for all guests.

Question

WHEN DO I NEED TO BOOK BY?

Answer

As soon as you know you'll be joining us! A deposit of $500 will be required to secure your room. After the deposit is made, you can make any additional payments at anytime. Full balance is due August 8th, 2024.

Question

WHEN IS THE RSVP DEADLINE?

Answer

Please kindly place your deposit and RSVP "yes" or "no" on or before April 1st, 2024. This will assist us with an accurate headcount. If you cannot make it, please let us know as soon as possible and RSVP "no", so we can plan accordingly.

Question

DO I HAVE TO BOOK THROUGH YOUR TRAVEL AGENT?

Answer

Yes, we ask that you book your stay through our travel agent in order to be apart of our wedding group and to receive the discounted group rate. If you have any questions or issues please reach out to Terri our travel agent, she is here to answer any and all travel / booking questions you may have to make the booking process as stress-free as possible. Terri O’Shea Top Rate Travel Inc. Topratetravel@yahoo.com 516-223-2041 516-902-2041 (cell)

Question

WHAT AIRPORT DO I FLY INTO?

Answer

When you book your flights, be sure you are flying into the CANCUN airport, code CUN. Our travel agent Terri, can assist in booking flights or you are more than welcome to book your own. Please send Terri your flight information so she can coordinate transportation to and from from the airport for you.

Question

TRANSPORTATION TO AND FROM THE AIRPORT

Answer

Roundtrip airport transfers (the ride between the airport and resort) is a service included with your room reservation. The transfers included will pick you up at the airport on the day Terri has you checking in at the resort and bring you back to the airport on the day she has you checking out.

Question

ABOUT THE RESORT

Answer

For more information about the resort, restaurants & bars check out their website: https://www.hyattinclusivecollection.com/en/resorts-hotels/secrets/mexico/moxche-playa-del-carmen/ Please take into consideration the resort dress code for the restaurants, you can find this information on their website under the dining & drinks tab.

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