Loading
Loading
Loading
Loading
Loading
Loading
October 22, 2021
Dreams Playa Mujeres, Mexico

Tanya & Robert

    Home
    FAQs

FAQs

If you have any questions, feel free to give us ring!
Question

What is the Dress Code?

Answer

Beach Semi-Formal/Cocktail A dress, suit, formal romper, or jumpsuit all work for semi-formal. Feel free to include prints, avoiding anything too loud. If you choose to wear a beachy dress, consider it in either tea-length or maxi to avoid looking too casual. Dressy sandals, chunky heels, and wedges are acceptable footwear options. While a jacket isn’t required, a breathable sport coat or unique blazer is a fun addition. Feel free to include prints, avoiding anything too loud. Shoes can be a little more casual, but still need to be closed-toe, such as a loafer or deck shoe. Shorts and sandals are not permitted.

Question

What are the updated COVID Travel Guidelines?

Answer

On April 02, 2021, the CDC released updated travel recommendations for international travelers who have been fully vaccinated. These include two changes from its previous recommendations. First, it is no longer recommended that vaccinated international travelers be tested 1-3 days before leaving the country. Second, it is no longer recommended that they self-quarantine after travel.

Question

Do I need a COVID test to Return to the US?

Answer

Individuals who have been fully vaccinated are still required to have a negative COVID-19 test 72-hours prior to returning to the U.S. and it is still recommended that they be re-tested 3-5 days after their return, self-monitor for symptoms, wear a mask, and take precautions during travel. To facilitate this, AMResorts® offers CleanComplete+ which includes COVID-19 viral antigen testing at AMResorts®-branded properties at no cost to guests staying a minimum of 3 nights. Additionally, all AMResorts®-branded properties comply with relevant COVID-19 guidance from local and national governments in which resorts are located. Additional information can be found at www.amresorts.com.

Question

How Do I get my COVID Test?

Answer

As part of CleanComplete+, guests may receive COVID-19 viral antigen testing on-property at no cost when traveling to valid countries including the U.S., U.K., Germany and Poland. Guests traveling to Spain and Portugal are eligible for the COVID-19 viral antigen test on-property at no cost through December 19, 2021. Test results will be received the same day in a format consistent with government requirements. Guests should contact the concierge at each resort upon arrival to schedule departure testing. A minimum 3-night stay is required to qualify.

Question

What are the resort protocols around COVID?

Answer

We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! Please check out the Dreams/Secrets website for more information.

For all the days along the way
About ZolaGuest FAQsOrder statussupport@zola.com1 (408) 657-ZOLA
Start your wedding website© 2025 Zola, Inc. All rights reserved. Accessibility / Privacy / Terms