FAQs
Question
I have a food allergy, can I make a special request?
Answer
Yes, please let us know if you have any food allergies or restrictions when you RSVP.
Question
What is the dress code?
Answer
Beach Attire: Wear linen pants, short or long sleeve button downs, maxi dresses, sandals and boat shoes.
Question
What is the recommended footwear for kids to enjoy the resort?
Answer
Dreams Playa Mujeres has a waterpark so it is highly recommended to bring water shoes.
Question
What’s the best way to enjoy the resort?
Answer
The best way to enjoy the resort is to download the “Hyatt Inclusive Collection” app, here you’ll be able to see all the activities the resort has to offer, make reservations at the restaurants that require it, order room service, book your favorite spa treatments, and discover all the resort has to offer!
Question
How do I get to and from the airport?
Answer
We will be arranging shuttles for everyone’s pick up and drop off. So please don’t forget to send us your arrival and departure information!
Question
Can I bring my insulated cup to the pool?
Answer
Yes, we recommend bringing your favorite tumbler to keep your drinks nice and cold while you enjoy your time at the beach and pool area.