FAQs
Question
What is the dress code?
Answer
You can find the dress code for each event on the “Events” page of our website.
Question
What do you recommend for transportation to and from the airport?
Answer
We have provided recommendations for transportation to and from the airport on the “Travel” page of our website.
Question
Will I have to pay for anything once I get to the resort?
Answer
Essentially no, as the resort is all-inclusive, meaning food, beverages, entertainment and activities are included. The amenities and services that are not included in your all-inclusive package are select wines and liquors, private dinners, spa treatments, beauty salon, phone calls, laundry, babysitters and external tours from agencies located in the hotel, among other additional services.
Question
Do I need to bring cash?
Answer
Yes. While food and drinks are included at the resort, we recommend having small bills on hand to leave a tip for servers, bartenders, golf cart drivers and housekeeping. Gratuity for meals is already factored into the price of the meal so you don't need to add gratuity to your meals, but small tips left on the table are appreciated.
Question
Will there be transportation to and from the resort to the wedding?
Answer
Yes! You can find more information on wedding day transportation on the “Events” page of our website.
Question
Are there any additional benefits to booking our room at PUEBLO BONITO?
Answer
Group benefits when booking with our group code "ORLANDO 24": *20% Discount on Spa *20% off on Green Fees at the Quivira Golf Course booking through: salescabo@pueblobonito.com *Group rooms will have preference in view assignments, as per hotel availability. * Up to 15% off on airport transfers & up to 25% off on Activities when contacting: mestrada@pueblobonito.com
Question
WHAT IS THE CANCELLATION POLICY AT PUEBLO BONITO?
Answer
If cancellation is received 21 days or before your arrival, the initial deposit will be refunded. * Cancellation made from 20 days to 0 days prior to your arrival will be charged 1 night * If you failed to arrive on the confirmed date (no show) full stay as confirmed will be charged. * Late arrivals and early departures will be charged for your confirmed stay. Should you purchase a room+flight package, Pueblo Bonito is NOT responsible for the airline policies. Please note full prepayment may be required when using this option to reserve.
Question
I want to go into the city to eat, drink, shop and play, can I Uber from the resort?
Answer
Due to the size of the property and the distance from the main entrance to the resort itself, Pueblo Bonito will allow Uber drops offs, but does NOT allow Uber pick-ups. The resort provides a shuttle that leaves hourly beginning at 10am every day that drops off at its sister locations in the city (Pueblo Bonito Rose and Pueblo Bonito Los Cabos). From there you can Uber wherever you need to go! Taxi pickups and drops offs to and from the resort will also be an option and are available 24 hours a day.
Question
Do the resort room block rates apply if we want to extend our trip?
Answer
The negotiated room block rates will apply for the nights of February 19th-27th. FYI- Jamie and Mike will be staying February 20th-26th :-)
Question
Are children invited?
Answer
We love your kids—we really do. You are more than welcome to bring your child(ren) to Mexico and the resort, but our wedding events will be adults-only. Child care will be offered for an additional cost and is subject to availability. Please reach out to Jamie if you need more information.
Question
Can I bring a date?
Answer
While we would love to share this special day with everyone, please only bring guests that were addressed on your invitation and listed when you filled out your RSVP.