FAQs

Question

Do we have to stay at the resort for the whole week?

Answer

You can choose how many days you would like to attend. Me and Trevor will be there until October 10th so please do not feel obligated to stay as long as we are.

Question

How is transportation working to and from the airport?

Answer

If you'll would like reliable group transportation at an affordable rate please send your travel itinerary to either me or Trevor so we can assure you'll transportation.

Question

Do we have to pick a preferred room for our stay?

Answer

You do not have to book a preferred room but it is highly recommended because there is more access to more areas and better quality. If you already booked with a non-preferred room, you can also upgrade to preferred either through UVC or once you arrive to the resort.

Question

How do we save the most money on the resort stay?

Answer

The best way to save the most money and automatically be apart of the preferred club is to book a room under our membership account. If you would like to book under us, please let us know so we can add you to our account and move from there.

Question

What is the Unlimited Sharing Program?

Answer

The unlimited sharing program is a program where you commit to attending a 2 hour presentation sometime during your stay but instead of having to pay the whole balance of your stay in one payment, you can make payments towards your stay up until the day you are supposed to get there.

Question

What are the qualifications of the Unlimited Sharing Program?

Answer

In order to participate in the Unlimited Sharing Program, you have to be at least 26 years old, have a full time job, can be no older than 68, must have a credit card, and has never done a presentation with UVC before. If you are younger than 68 and retired, you can still be approved so just let us know is this is your case. Also, if you are married, both of you have to attend.

Question

How do we book our room under the Unlimited Sharing Program?

Answer

To book a room under the Unlimited Sharing Program, you have to call UVC and give them the code: SY1-002508. From there you should be added to the list and be able to make your first payment.

Question

What is UVC's phone number?

Answer

Their phone number is 1-877-923-2582

Question

Will UVC price match?

Answer

UVC will price match but only on rates that are current. For example, if you already have a rate locked in with UVC and you find the same room for the same dates cheaper on a different website (i.e. Expedia), UVC will honor that cheaper rate.

Question

What is the STEP Program?

Answer

The STEP Program allows U.S. Citizens to register their trip with the nearest U.S Embassy or consulate. Travelers can receive important information and updates from the Embassy about safety conditions in their destination country. Enrolling in STEP also allows the Embassy to contact travelers or family members in the case of an emergency. For more information, please visit the website here: https://step.state.gov/