FAQs

Question

DO WE HAVE TO STAY AT THE RESORT?

Answer

YES! The resort is highly secured, so those who do not have room reservations are not allowed on the premises.

Question

WHEN SHOULD I BOOK MY ROOM?

Answer

ASAP! The room reservations are based on availability, so we highly recommend booking as soon as possible. Despite being a little under a year away, some rooms have already began to sell out.

Question

HOW DO I BOOK MY ROOM?

Answer

Please contact Sara at sara@beyondtraveled.com. She will be helping us coordinate all of our guests' reservations so that we can ensure our guests get our discounted rate and free private airport transfers. She can help you book your room and answer any questions you may have about the resort.

Question

HOW LONG SHOULD I STAY?

Answer

We will be staying at the resort between March 14th and the 21st, but please feel free to stay for as long as is feasible for you! The roundtrip airport transfers and our group booking discount code are only available if you book a minimum of 3 nights. It is recommended to arrive at least one day before the first event you RSVP for in case you experience travel delays!

Question

WHEN IS THE LAST DAY TO BOOK?

Answer

The last day to book with the discounted rate is January 6, 2024. Any modifications after January 6, 2024 will cancel your current reservation and will automatically be rebooked at the current resort rates, which are higher.

Question

WHAT IS INCLUDED IN MY STAY?

Answer

Just about everything! FOOD: All meals, snacks and beverages [including alcohol]! There are 11 restaurants, 1 Coffee/Dessert Bar, 12 Bars/lounges and 24-hour Room Service. ACTIVITIES: Shows, Live Music, Gym, Paddle Boarding, Kayaking and Dance Classes are just a glimpse of what is included in your stay. Please Note: Spa treatments and motorized water sports (jet skis and boating) are not included. There is a 10% discount on Spa treatments for our guests!

Question

DO I NEED TO BRING CASH?

Answer

Gratuities are included in your all-inclusive rate. However, we recommend bringing cash for extra tips and other activities you may want to do. We recommend bringing a bunch of smaller bills (USD or pesos).

Question

WHAT SHOULD I WEAR TO THE WEDDING?

Answer

Black Tie Optional/Beach Formal wedding attire. Please dress up! Tip for the ladies: Keep in mind that we will be on the beach and it may be windy, so short flowy dresses/skirts might keep you from enjoying your time during our wedding. Opt for long flowy dresses or jumpsuits. We recommend no stilettos as the terrain will vary between a wooden deck with small gaps, sand, and paved walkways. Tips for the gentlemen: Avoid shorts and caps. Opt for a button-up dress shirt and dress shoes.

Question

DOES THE RESORT HAVE A DRESS CODE?

Answer

The resort strongly enforces it's three basic “levels” of dress code at the bars, lounges, or restaurants: Casual Elegance, Casual and Beach/Pool/Relaxed - Casual Elegance dress is somewhere between casual and formal. Gentlemen should wear long pants, collared shirt or polo, and ladies should wear long pants, Capri pants, skirts, dresses and blouses. Casual shoes or elegant sandals must be worn at all times. This dress code applies to some restaurants for dinner. *T-shirts, tank tops, shorts, and flip-flops are not permitted. - Casual dress is more relaxed, but still not beachwear. In restaurants where casual dress is requested, the following clothing is permitted: informal shorts, Bermudas, cover ups and t-shirts. Footwear of some kind should be worn at all times. The casual dress code applies to all restaurants for breakfast and lunch and most dinner restaurants. - Beach/Pool/Relaxed Attire applies to pool bars, swim-up bars, and tiki lounges. In these instances, you can walk or swim up in your swimsuit, which can be wet. You can also wear flip-flops or no shoes – pure vacation!

Question

WHAT'S THE DIFFERENCE BETWEEN FINEST SUITES, FINEST CLUB, AND EXCELLENCE CLUB LEVELS?

Answer

Finest Playa Mujeres is a luxury resort, so you will not feel like you are missing out by booking one of their standard rooms (Finest Suites). - Finest Suites: The resort's standard room level. Adults and kids are allowed. - Finest Club: Family club level. Adults and kids are allowed. Upgraded in-room premium liquor & wine bottle selection, private pool bar, VIP toiletries, private lounge with concierge service, private beach area, Nespresso machine, daily fruit & petit fours in room, fresh flowers and sparkling wine upon arrival and more... - Excellence Club: Adults ONLY building. Same club level benefits as Finest Club, except it is for adults only.

Question

WHAT IF I HAVE A DIETARY RESTRICTION?

Answer

Please notify us of any restrictions when you RSVP. If you have submitted your RSVP and your restrictions have changed since then, please let Samantha know at 909-438-8587 as soon as possible. The resort we are staying at is exceptional at accommodating dietary restrictions, but please be attentive to notify every new host or help staff of your restrictions. Some of the restaurants have specific menus for different diets that they can provide.

Question

OTHER QUESTIONS?

Answer

Please feel free to contact Samantha or Phil by phone or text with any questions that you may have.