FAQs

Question

When should I RSVP by?

Answer

By June 1st, 2024

Question

When is the deadline to fully pay for the hotel?

Answer

August 29, 2024

Question

Is there a dress code?

Answer

Casual/Semi-formal

Question

Are kids welcome?

Answer

No. The hotel provides daycare. For more information visit: https://www.hardrockhotels.com/punta-cana/roxity-kids-club.aspx

Question

I have a food allergy, can I make a special request?

Answer

Yes. Please, let us know ahead of time.

Question

Can I cancel my booking?

Answer

Reduction of Group (If you decide to cancel): • 91 days or more prior to scheduled arrival no reduction damages will be assessed. • Between 90 - 60 days, the Group block may be reduced by 20% without damages. Any room nights released above the 20% allowed will be charged 50% of the room revenue cancelled. • At 60 days, all unused rooms are released and will be charged 100% of the room revenue unused. Any additional rooms and group rate will be subject to availability at the time of request. Cancellation of Entire Group: • 121 days or more prior to scheduled arrival; no cancellation penalties will be assessed. • Between 120 - 91 days, Initial deposit is non-refundable and additional damages will not be assessed. • Between 90 - 76 days, prior to scheduled arrival, 40% of total Group revenue will be assessed. • Between 75 - 45 days, prior to scheduled arrival, 60% of total Group revenue will be assessed. • Between 44 - 0 days, prior to scheduled arrival, 100% of total Group revenue will be assessed. Cancellation assessments are due at time of cancellation. Individual Reservations Cancellation Policy: • 91 days or more prior to scheduled arrival no penalties apply. • Between 90 - 61 days prior to scheduled arrival, deposit is non-refundable. • Between 60 - 31 days prior to scheduled arrival, 50% of the total room revenue will be assessed. • Between 30 - 0 days prior to scheduled arrival, 100% of the total room revenue will be assessed.

Question

Do I have to pay the room price upfront or is there any payment plan available?

Answer

The hotel offers payment plans if you booked the room using the link provided. Individual Reservations: • Deposit: $200 USD, due at the time of booking. • Final payment: 60 days prior to arrival WILL BE CHARGED to the credit card used at the time of booking. Note: You are able to edit the booking and modify the payment method at any time.

Question

Do I need a passport to visit Punta Cana?

Answer

Yes. Kids and adults will need a passport. For more information visit the website: https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages/DominicanRepublic.html

Question

How can I book my flight?

Answer

You can add your flight to you existing hotel reservation whenever you want. I do recommend adding it 6 months before the wedding.

Question

What does the hotel includes?

Answer

Hard Rock Punta Cana is an all-inclusive hotel. It includes drinks, activities and food.