FAQs
Question
Should I book Finest suites/finest Club or Excellence Club suites?
Answer
If you have kids coming under 18, you would have to book a Finest room. If you do not have any children under 18 and would like to be on the adults only side, I would suggest an Excellence room!
Question
Do I have to stay on the resort?
Answer
Because the resort is highly secured, those who do not have room reservations are not allowed on the premises.
Question
When should I book my room?
Answer
ASAP! There is no room block in place and rooms are expected to sell out as it gets closer to the wedding day. If you are not able to secure a room at the resort, you will not be able to attend the wedding as the resort requires all guests to stay on site. Booking now will also allow you to choose from a large range of room types. Family suites, swim up suites, and club room suites are some of the room types that sell out first. Booking with our promocode, your room reservation is 100% refundable up until 24 hours before your arrival and only $1 is required to reserve and secure your room.
Question
What are the differences between the rooms?
Answer
There are 3 different suite levels: Finest suites, Finest Club suites, and Excellence Club suites. Rooms with the word “club” are suites with these special benefits and perks: -1 complimentary aqua hydrotherapy circuit treatment at the Spa -access to 2 additional club restaurants -access to the club pools and club beach areas -upgraded premium liquor in your suite -plus other perks listed on their website Finest Club suites are family friendly! Excellence Club suites are adult only, 18+ only.
Question
When should I arrive & depart?
Answer
You're welcome to stay as long as you would like but please note that the resort requires a 3 night minimum stay. Our discounted promocode rates are valid from Check in: November 18, 2025 - Check out: November 26, 2025. To join all wedding events, we recommend arriving no later than November 20, 2025.
Question
When is the deadline to book a room?
Answer
The last day to book with the discounted rate or make any modifications to your reservation is September 10, 2025. Any modifications after September 10 will cancel your current reservation and it will automatically be rebooked at the current resort rates, which will be much higher as the wedding date approaches. Also, make sure your card on file has not expired as your card on file will be charged ~30 days before your arrival. Your reservation will be canceled if your payment is declined due to your card on file being expired or if your bank blocks the payment if they detect it as fraud.
Question
How to modify my reservation?
Answer
You are not able to modify your reservation online. You will have to call the Call Center for any changes. The number to call is 1-866-211-6223. To view or cancel your reservation, you can visit the Finest website, click Manage Reservations at the top of the website, enter your reservation number and booking email to access your reservation details.
Question
How to RSVP
Answer
To RSVP locate the 'RSVP' tab on this site and follow the steps. Please include any guest that will be attending any of the wedding events. Please include any dietary restrictions you may have.
Question
Are children welcome to the wedding?
Answer
While we love your little ones, to stay within the capacity allowed for our wedding venue we are only allowing children of immediate family and wedding party to attend. We apologize for the inconvenience and appreciate your understanding!
Question
What is the resort dress code?
Answer
All restaurants at Finest require a certain dress code. Please visit the resort website or click https://www.finestresorts.com/cancun/finest-playa-mujeres/flavor-and-spirits/ to see the different type of dress code required at each restaurant.
Question
Other questions?
Answer
If you have any other questions regarding booking your room or transportation please feel free to reach out to our destination wedding travel specialist, Delia. Her email is delia@lizmooreweddings.com