Loading
Loading
Loading
Loading
Loading
Loading
    Home
    FAQs
leafleaves

FAQs

Question

Where do I find the hotel block?

Answer

To book your hotel, please contact our travel agent. Contact information can be found on the Room Block page of this website. All rooms must be booked through them to get the discounted rate and attend the wedding.

Question

When is the latest I can book the hotel?

Answer

To make sure we have an accurate headcount, we request that everyone book their hotel rooms by 2/1/24.

Question

What airport should we fly into?

Answer

The closest airport will be Cancun International Airport. The hotel is a quick 25 min ride away!

Question

Are kids allowed?

Answer

Unfortunately, this hotel is an adults-only resort and no one under the age of 18 is allowed.

Question

Do I need a passport?

Answer

Yes! A passport is required to enter Mexico.

Question

When should we book our hotel room?

Answer

Please book in full ASAP to ensure you can attend as we have passed the November 1st deadline and the rooms are now available to the general public.

Question

Does TSA PreCheck work?

Answer

Yes! TSA PreCheck is available when traveling to Mexico, but does not apply when leaving Mexico. For expedited entry into Mexico, you can use the e-gates at Immigration. For expedited entry back into the US, download the Mobile Passport Control App on your phone.

For all the days along the way
About ZolaGuest FAQsOrder statussupport@zola.com1 (408) 657-ZOLA
Start your wedding website© 2025 Zola, Inc. All rights reserved. Accessibility / Privacy / Terms