FAQs

Question

Do I need an international passport?

Answer

If you don't bring a passport, you will need to show proof of citizenship and identification such as a passport card, Trusted Traveler Card (NEXUS, SENTRI or FAST), or Enhanced Driver's License / REAL ID. Or, you may bring a valid state drivers license PLUS government issued birth certificate (If you’re bringing a birth certificate for proof of citizenship, it must be issued by the Vital Records Department of the state in which you were born. A hospital certificate of birth or baptismal papers don’t qualify.) For those without a passport that don't plan to travel outside of the U.S., Canada, Mexico, Bermuda, or Mediterranean a passport CARD is the best option. Keep in mind, a passport may be needed for a medical emergency in The Bahamas. Another reason a passport is preferred. (Passport books or cards are good for 10 years!)

Question

Are Covid vaccines or Covid tests required?

Answer

No! :)

Question

Why should I download the Royal app?

Answer

You will be able to chat for FREE on the app with everyone. You won't have internet unless you pay for it, and while at sea you will not have cell service. You can check into the cruise this way (not needed to be done until 48 hours before sail-date) as well as download luggage tags and purchase drink packages.

Question

What expenses can I expect?

Answer

The price of your cruise vacation includes: Ship accommodations Ocean transportation Most meals onboard Some beverages onboard Most entertainment onboard As of November 11, 2023*, the automatic service gratuity of $18.00 USD per person, per day for guests in non-suites staterooms and Junior Suite, or $20.50 USD per person, per day for guests in Suites, will be applied to each guest’s SeaPass account on a daily basis. The gratuity applies to individual guests of all ages and stateroom categories. As a way to reward our crew members for their outstanding service, gratuities are shared among dining, bar & culinary services staff, stateroom attendants and other hotel services teams who work behind the scenes to enhance the cruise experience. There are specialty dining options and shops that are an additional fee. There is a charge for room service. Alcohol is not free on board but you may purchase a drink package. The following services are not included in the cruise price: Dining in Specialty Restaurants such as Chops Grille, 150 Central Park, and Izumi Dining in Johnny Rockets (Where applicable) Spa and Salon services Gambling (Including Bingo) Art Auction Any purchases made in the gift shops onboard Shore excursions Photographs Video Arcade Medical Services Internet Access Transfers (Unless guest has purchased our air/sea package) Laundry and Dry Cleaning Services Ship to Shore Telephone calls Gratuities Alcoholic Beverages Non-Alcoholic Beverages (excluding water, lemonade and iced tea) The cruise fares quoted also do not include any applicable government taxes, fees, or surcharges that may be assessed by any governmental agencies.

Question

How do I pay for things on the ship?

Answer

An Onboard Expense Account, also known as your Seapass® onboard account, is the cashless system used for all onboard purchases and services. Depending on your ship, SeaPass cards are handed out at the pier or will be in your stateroom waiting for you. The account can be set-up with either a credit card, debit card or as a cash account during check-in or at the pier. You can also add guests from your stateroom or another stateroom as authorized purchasers on your account. For each purchase made onboard the ship you will receive a receipt. A preliminary statement will be delivered to your stateroom on the day prior to the final morning of your cruise vacation for your review. A final statement will be e-mailed to you shortly after departing the ship on the last day of your cruise. If you set up your account with a card, shortly after departing the ship on the last day of your cruise, Royal Caribbean International® will automatically post the final charge to your card on file. Guests on a cash account will need to settle their statement onboard prior to disembarking. Important Information: Throughout the cruise, daily authorizations (holds) will be placed on your card to ensure funds are available for your purchases. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card. While the holds aren’t charges, they do reduce your available balance. Most holds are released within 3 to 5 business days, however, depending on your bank this may take up to 30 days. Royal Caribbean International does not control how long the holds remain as the length of time is determined by your financial institution.

Question

Why do I need specific luggage tags?

Answer

Your luggage can be taken from you at the pier to be dropped off at your room. Your room will not be ready as soon as you board the ship but you will be able to take advantage of the ships many amenities in the meantime and this way you don't have to carry around your heavily overpacked suitcases ;) OR you have the right to carry your suitcases around for a few hours... The Royal guest document (eDocs - electronic document) they issue includes a bag tag specific to the guest ship, sailing date, stateroom and deck number. The bag tag also provides information on how it should be used. In addition, generic bag tags are available at the pier on the day of boarding.

Question

Can I bring alcohol or soda on board?

Answer

On embarkation day, each guest of drinking age may bring one (1) sealed 750 ml bottle of wine or champagne. Boxed wine and other containers are prohibited. Non-alcoholic beverages may not exceed 12 standard (17 oz.) cans, bottles or cartons per stateroom. Milk and distilled water brought on for infant, medical, or dietary use are permitted.

Question

What is a Royal Caribbean beverage drink package?

Answer

The beverage packages are honored at any of the bars or lounges, Windjammer Café, Main Dining Room, and the private destinations during normal business hours. Room service and minibar are not included. Onboard, the all-inclusive packages are available for purchase throughout the voyage with at least 4 days remaining. Must be purchased for the duration of the cruise; prorated price based on date of purchase. **Any guest wishing to purchase an alcoholic beverage package must do so for all guests of legal drinking age in the same stateroom.** All other beverage packages can be purchased by individual guests, however all packages are for single guest use and cannot be shared by multiple people. The Water Package is an option for guests sailing with Royal Caribbean to order water in various package sizes at a discounted price. The Water Package will be delivered to your stateroom on the date you request. You can choose between 6, 12 or 24 packs of water. The fountain soda package entitles you to unlimited refills at any of our bars or lounges, Windjammer Café, Main Dining room, and our private destinations. A complimentary Coca-Cola® souvenir cup is included as part of every fountain soda package. The cost of a fountain soda package is determined by the length of your stay, with an average daily cost of $8 plus gratuity. If you lose your Coca-Cola® souvenir cup, you'll need to reach out to the bar manager or assistant bar manager and purchase a new souvenir cup for $9.95. The Coca-Cola Freestyle machines require the Coca-Cola souvenir cup to operate. Souvenir glassware is excluded from the all inclusive beverage packages. Beverage packages are active the moment you step onboard your Royal Caribbean cruise.

Question

What is the Refreshment Package?

Answer

The Refreshment Package allows guests to enjoy unlimited non-alcoholic beverages throughout their cruise. Package includes: Fountain soda and refills at any venue Coca-Cola® Freestyle beverages* Coca-Cola® souvenir cup Non-alcoholic cocktails (mocktails) Johnny Rockets milkshakes Bottled still and sparkling water Premium coffees and teas Fresh-squeezed juices

Question

What is the Deluxe Beverage Package?

Answer

The Deluxe Beverage Package allows guests to enjoy unlimited drinks and options all cruise long.* With a handpicked array of brands to choose from, you can toast to bottomless beverages with your preferred drink of choice. Cocktails / Spirits / Liqueurs / Beer Bottled still and sparkling water Wines by the glass Fresh squeezed juices / Non-alcoholic cocktail Premium coffees and teas Fountain sodas / Coca-Cola Freestyle® beverages Coca-Cola® souvenir cup included * Package includes any single beverage item with a value up to $14. Plus, receive a 40% discount on bottled wines priced up to $100, and 20% discount on wines priced above $100

Question

What is Perfect Day At CocoCay?

Answer

A private destination exclusively for Royal Caribbean guests, located in the Bahamas. You’ll find endless ways to chill out and enjoy beautiful beaches and pristine water, plus thrilling experiences like the incredible Thrill Water Park, ziplining and every water sport you can imagine. YES the food is free and if you buy a beverage package for the cruise it can be used here. https://www.royalcaribbean.com/cococay-cruises

Question

What is CocoCay Beach club?

Answer

There is an admission fee to enter Coco Beach Club. The fee includes: access to the exclusive beach and ocean view infinity pool; elevated dining options at the restaurant; coffee and pastries available in the morning, plus a buffet assortment of salads and starters throughout lunch; beach chairs, daybeds around pool deck (first come, first served); umbrellas, and premium quality beach towels. Children under three years old enjoy free admission to Coco Beach Club. Children under three years old enjoy free admission to Coco Beach Club. There are also two types of cabanas available for a charge: Overwater Cabanas and Beach Cabanas. A cabana rental includes complimentary admission to Coco Beach Club for up to eight guests.

Question

What are the food / dining / restaurant options at Coco Beach Club at Perfect Day at CocoCay? Is dining included? How do I reserve — are reservations required?

Answer

Coco Beach Club features a complimentary restaurant with an elevated menu, as well as pastries and coffee in the morning and a buffet assortment of salads and starters throughout lunch. No reservations are required, however, dining times can be requested early in the day at the Coco Beach Club restaurant to accommodate your preferred timing.

Question

When can I check-in for my Royal Caribbean cruise?

Answer

When it’s time to check in, we recommend you use the Royal Caribbean app to check in all guests on your reservation. The app provides a quick and easy check-in process so you can start your vacation sooner. Updates include: Your arrival time at the terminal - a scheduled arrival time at the terminal on your sail date The required Health Questionnaire – only available in advance in the app Our reimagined Safety Briefing - Simply tap the Safety icon on the homepage to launch the Safety Briefing, whether you’re in the terminal or you’ve just stepped onboard, to complete the first steps of the Safety Briefing before heading to your assigned Assembly Station. Remember all guests must complete the Safety Briefing before the ship can sail. Extended app check in window - Check in using the app until 8am the morning of your sailing As before, guests may also check in using our website up to 48 hours before sailing. Guests must complete check in, however, using the app or at the terminal. We highly recommend completing check in using the app for the easiest, fastest, and complete check-in experience. Royal Caribbean International requires guests to be checked in no later than 60 minutes prior to the scheduled sailing time*. Guests arriving late will not be permitted to sail. When you Check-In at the terminal, show your SetSail Pass in the app to the terminal agent to scan and complete the check-in process.