FAQs

Question

In case the website didn't clarify certain questions or concerns you might have please feel free to contact either Kevin or Dominique.

Answer

Kevin- 301.908.3598 Dominique- 516.398.3561

Question

How far is the Banyan Tree from the Cancun airport?

Answer

This resort is only 30-40 minutes by taxi or offers SUVs or Vans service. http://www.mayanhospitality.com/our-fleet email - dmc@mayanhospitality.com

Question

Whats the weather like?

Answer

Right now it is showing for high humidity for some days. It is tropical weather that is sometimes unpredictable. One thing to also be aware of which high humidity brings along with it is bugs at night. The hotels are great at having bug spray available but if your require a specific one we suggest bringing it.

Question

How many resorts are part of the Mayakoba complex?

Answer

4! Also here is a helpful interactive map... https://www.mayakoba.com/interactive-map/#

Question

Helpful tip!!

Answer

There is NO free Wifi at Cancun Airport, so don’t expect to find your hotel address online upon arrival.

Question

How far is the Banyan Tree from downtown Playa del Carmen?

Answer

The charming town of Playa del Carmen is only 18 minutes by taxi from the Mayakoba Resorts.

Question

If you’re staying at one of the other mayakoba resorts how do you travel to the Banyan Tree for events?

Answer

There are complimentary private shuttles you can request at the lobby or in advance by your room phone to and from each one of the four Mayakoba resorts.

Question

What is the dress code for the Fiesta?

Answer

Please wear your casual summer whites!

Question

Is the floor at MK blue wood or sand that I have to worry about special shoes for the reception?

Answer

No it is a solid floor, whatever shoes you are most comfortable wearing will be fine.

Question

Is there a tennis court at the Banyan Tree?

Answer

Yes, bring your gear if you love to play!