FAQs
Question
Do I need a passport?
Answer
Yes. If you do not have a passport, please apply for one today. Some passport applications take up to 6 months to be processed. https://travel.state.gov/content/travel/en/passports.html?gad_source=1&gclid=Cj0KCQjw8pKxBhD_ARIsAPrG45lZLq4vJMC2YgvE653xH3f_j35ed_hbp5nWkWNqF_4W4UX7V1q5-9QaAstYEALw_wcB Please check your expiration dates if you currently have a passport. U.S. Citizens do not need a visa to enter Mexico.
Question
Is this one resort? Or three resorts?
Answer
This is one resort, split into 3 sections. Generations is family friendly, whereas Casitas and El Dorado Royale are 18+ It is easy to walk or golf cart between the resort sections as desired, and guests can eat at any restaurants on any property. Children are restricted to Generations (which is super cool, by the way, we did visit to make sure we weren't shafting our friends with kids). All guests will be able to attend all events regardless of property location.
Question
Is the resort family friendly?
Answer
Yes, you must book in a Generations room. The travel website makes this easy to do and notes when a room is 18+.
Question
What does all-inclusive mean?
Answer
All food and drinks while you're at the resort are included in your stay. While you're at the resort, you will not need to pay for any additional food (including room service) or beverage (including alcohol). Some services, like spas, are additional if requested. The resort has several restaurants, we recommend making reservations through a conscierge for dinners.
Question
Is it safe to travel to the resort?
Answer
Yes. This area and resort are very safe. When you land, please go directly to the resort via verified transportation (more info to come).
Question
What airport should I fly into?
Answer
Cancún International Airport (CUN) is the best airport for guests.
Question
How should I get from the airport to the hotel?
Answer
Your room booking comes with two transportation options. 1. A free shuttle from the airport to the hotel, with a maximum of 3 additional stops. 2. An upgraded, round-trip, private transfer option (charged per person), that will take you directly to the hotel in a private taxi. We highly recommend choosing one of these two options, as Ubers are not allowed at Cancun airport, and negotiating with taxi drivers at the airport will mean a much higher transportation cost.