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We're excited to celebrate our ceremony in Mexico with you
We're excited to celebrate our ceremony in Mexico with you
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    FAQs

FAQs

Question

Do I need a passport book or passport card?

Answer

All passengers (including infants) must have a valid passport to enter Mexico. The passport must be valid for at least 6 months beyond travel dates. If your passport is in the process of issuing or renewal, we strongly suggest purchasing insurance. If you plan to drive and cross the Mexican border, can you use the passport card.

Question

What airport should you fly into?

Answer

Cancun , Mexico CUN

Question

How can we get to hotel?

Answer

The share transportation service is included in the rate; please send us your flight details to and from Cancun Airport (CUN) (screenshot of itinerary with dates, airline, flight number, and flight times) no later than March 11th,2024. Afterward, a late fee of $35 USD per person applies. Please reach out to Annie, our dedicated Travel Coordinator, at guests@paradiseweddings.com or call 877-737-0177 ext. 150.

Question

If we don't want to stay at resort is there an extra charge to attend wedding?

Answer

Yes, there will be an extra fee . Event pass: USD$35.00 is from 4:30 pm to 10:00pm (if the external guest would like come early or stay longer is necessary to pay a day/night pass plus the event pass) Day pass: is from 9:00 am to 6:00 pm USD$150.00 | Subject to availability Night pass: is from 6:00 pm to 02:00 am USD$150.00 | Subject to availability

Question

What's the weather like in April in Playa del Carmen ?

Answer

The average high is in the upper 80s, and the average low is in the low 70s.

Question

What is the US$ worth in pesos?

Answer

One USD equals approximately 17 Mexican Pesos at this time.

Question

What is customary to tip the bartenders? Shuttle driver?

Answer

The all-inclusive plan already considers tips for collaborators, but you can leave any additional contribution in dollars or pesos.

Question

Can the guest sign up for hair and make-up services ?

Answer

Yes, the salon will be open for appointments. Please contact recepcion.spa.paradisus.playadelcarmen@melia.com

Question

How far away is shopping from the resort?

Answer

Playa del Carmen's 5th Avenue is around 10-15 min. It is encouraged you stay and enjoy the facilities at the resort.

For all the days along the way
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