FAQs

Question

Transportation

Answer

Transportation to and from airport is included with no extra cost!

Question

Can I pay my full balance

Answer

Yes, you can pay full balance anytime as long as minimum payments have been made.

Question

To upgrade rooms

Answer

If you want to upgrade your room please ask and pay difference on arrival!

Question

If you want to stay longer

Answer

Please make booking arrangements for extended stay through the resort directly!

Question

Covid requirements

Answer

Negative test is required within 5 days of travel! Resort provides rapid tests upon departure.

Question

Passports

Answer

Yes! Passports are required for travel.

Question

Travel Insurance

Answer

Travel Insurance is included in total cost. Plan protects against cancellation penalties if the trip is cancelled for any reason prior to departure. Plus, it also covers trip interruption, baggage, medical expenses and other problems that may occur after departure. The plan is non-refundable and includes: Change For Any Reason: Cancel resort stay and use travel certificate for later travel. Cancel For Covered Reason: 100% refund on your flights and on unused portion of your resort stay. You Also Get Protection For: 100% refund on tours, $50,000 Emergency Evacuation, $25,000 Medical Protection, and $2,500 Baggage Protection.