FAQs

Question

What is the wedding planner's email? Problems with booking??

Answer

My wedding planner is Mariel with Eventing planners. Please email her and Victor so that they can follow up and keep track of all the pending reservations with the venue. If you also having any issues with booking, Please also reach out to Mariel and Victor as they will help and follow up with the venue with any issues. Thank you! Mariel: mariel@eventingplanners.com Victor: ventas@eventingplanners.com

Question

Am I allowed to stay longer than the Friday-Monday requirement?

Answer

Yes! The venue will honor the same prices 3 days before and after the wedding. So from 4/26/23-5/2/23 the rates will be the same. HOWEVER, if you would like to stay outside those days, the link will not work. You will have to reach out to the venue for an extended stay by email or phone which is also provided on the booking website : Email: groups.bca.mx@ibersotar.com Phone: +52 984 877 28 12 Business hours: Monday to Friday / 9:00AM - 5:30PM Cancun Time Saturday / 9:00AM - 12:30PM Cancun Time The detailed directions are listed on the booking link provided on the Booking tab SO PLEASE read it carefully. They do provide a lot of details on the website. If you need help please let us know :)

Question

Does the venue provide a shuttle to/from the airport?

Answer

Our venue does not offer shuttles. Steve and I will be accomodating transportation between the airport and hotel. Please fill out the google document that was sent so that we can confirm all the vans we need for everyone. If you have not received a google doc, I will leave a link here. https://docs.google.com/document/d/1xQV3nn3AhK0YBrKV8Ge8gsK2o1rLAQWcE3vYimTyHBA/edit?usp=drivesdk

Question

When should I RSVP by?

Answer

February 7th! Please let us know if you are not able to by this date.

Question

Can I bring a date?

Answer

We ask our guests to not bring a plus one to our wedding, unless already discussed with us.