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Ashley & Adam

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    FAQs

FAQs

Question

What time does the wedding start on Zoom?

Answer

The start time of the wedding will 10am PST / 12pm CST / 1pm EST. Please make best efforts to join the zoom 10 minutes prior to start.

Question

How do I access the Zoom video link?

Answer

You can access the Zoom video on the WATCH LIVE HERE page by clicking “Go to virtual event”.

Question

Do I need to create a Zoom account to join the video call?

Answer

No, you do not need a Zoom account to join the video call. You can join as a guest.

Question

What device can I use to join the Zoom video call?

Answer

You can join the video call from a computer, tablet, or smartphone with internet access.

Question

Do I need to download any software to join the Zoom video call?

Answer

No, you will be able to join simply by clicking the link and following the “join” instructions.

Question

What should I do if I have technical difficulties joining the Zoom video call?

Answer

If you have technical difficulties, please reach out to Vince (Adam’s best man) for help or simply enjoy your morning and we will send you the recording afterwards. Vince’s number: xxx-xxx-xxxx (Vince will answer calls up to 10 minutes before the wedding)

Question

What should I do if I experience poor video or audio quality during the call?

Answer

If you experience poor video or audio quality, try moving to a location with better internet connection. You can also try restarting your device or refreshing the video call. (Reminder: Ashley and Adam will send out a recording of the ceremony afterwards so no worries)

Question

What is the dress code for the virtual wedding?

Answer

Since it's a virtual wedding, feel free to dress comfortably! You can dress up or dress down, it's up to you! Bonus points for those who send us selfies in formal wear from the couch!

Question

Can I interact with the couple during the video call?

Answer

Because each of you will be on mimosa number 7 at this time of the day, you will not be able to interact with the couple but…Ashley and Adam will be available for calls and text messages after the ceremony.

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