FAQs // Preguntas Frequentes

Question

Packing Recommendations

Answer

Some recommendations we have for packing: Sunscreen (lots!!!) Bug Spray (especially if you are prone to mosquito bites. Our hotel has jungle!) Power strip (especially if more than two to a room - each room has 2 outlets) The gift shop is extremely overpriced (I.e. a bottle of bug spray is $33). If you forget some items, it will likely be cheaper to get a taxi into town (Quinta Avenida) or to walk to the plaza (~20 min walk).

Question

How do we get to the hotel? // cómo se llega al hotel?

Answer

You can coordinate the transport with a private transfer company - we recommend AmStar. You can arrange a small bus to take you to the hotel if you’re with a bigger group, which will bring the cost per person down. You can also use TripAdvisor to find a transfer. There is an option to do it with ParadiseWeddings (our travel agent) but this is NOT the most cost effective option, especially if traveling with a larger group. AmStar: https://www.amstardmc.com/ Se puede reservar un transporte desde el aeropuerto al hotel con una agencia privada. Recomendamos AmStar. No recomendamos usar el servicio ofrecido por ParadiseWeddings, porque cuesta mucho más que otras agencias - especialmente si estás viajando con un grupo de 2+.

Question

Additional Airport Transfer Information

Answer

Recommended companies for a direct and/or private transfer are: https://www.amstardmc.com/en/ About $50 per person round trip https://americanshuttlecancun.com/checkout About $70 per person round trip Cheapest option is taking an ADO bus to Playa del Carmen Towncenter + taxi to hotel (~20 USD each way). Note that it is not direct and it’s public transport. You will need to check bus schedules and book online.

Question

What is the wedding dress code? // Código de vestimenta

Answer

Dress code for the wedding is beach semi-formal. We want everyone to be comfortable as it will be an outdoor, beach wedding - we don’t recommend wearing heels or full suits. Ideas of what should be worn: Women - midi to long dresses, jumpsuits, dressy sandals or block heels. Please no flip flops. Men - button down (short or long sleeve) and slacks, chinos, linen pants, tie optional. Please no jeans or flip flops. El vestuario para la boda será semiformal. Queremos que todos estén cómodos ya que será una boda en la playa - no recomendamos usar tacones o vestido de saco. Ideas: Mujeres - trajes largos, traje a media pierna, jumpsuits y tacones bajos o sandalias bonitas. Hombres - pantalones con camisa manga larga, manga corta, guayaberas. Corbatas son opcionales. https://www.brightonsavoy.com.au/what-to-wear-on-a-beach-wedding/

Question

¿Como reservo mi alojamiento?

Answer

**Nota - para obtener el descuento del grupo, reserve antes del 15 de Julio** Si estás viajando desde Panamá, por favor mande un email a Ailed Baquiero. Ella es la coordinadora de las reservaciones. Email: guests@paradiseweddings.com

Question

How do I book the hotel?

Answer

**Note - Group rate ends July 15! To get the reduced rate, please book by EOD July 15** If traveling from the US, use this website to book with the group rate! https://www.classicvacations.com/gr/samanthaandaaronwedding Password:love2023 If you are traveling solo and would like the group rate, please contact our dedicated travel agent Ailed Baquiero by email at guests@paradiseweddings.com Please note the refund policies. The deposits will be non-refundable after mid-August. There is an option for purchasing insurance or booking the room normally through the resort (at the going rate) if you would like extended refundability.

Question

Which airport should we fly into?

Answer

We recommend flying into the Cancun airport. It is about 45 min from the resort. Transport can be arranged with the hotel. Recomendamos llegar al aeropuerto de Cancún (CUN). Queda a 45 minutos del hotel. Puedes conseguir transporte con el hotel o una agencia privada (será lo más económico).

Question

How long is the group rate good for?

Answer

Group rate is applicable for the dates Nov 1 - Nov 7. Reservations for the room block to receive the group rate need to be completed by July 15. El precio ofrecido como grupo esta válido para los días de 1-7 de Noviembre. Por favor haga su reservación antes del 15 de Julio para obtener el precio del paquete de bodas.