Question 1

What is a minimum revenue guarantee?

Accepted Answer

The Minimum Revenue Guarantee (MRG) is the contracted minimum amount required to spend for your event to secure the selected venue and is derived from your food and beverage and/or room rental. Guest rooms, service charges, sales tax, audio/visual, labor charges or other miscellaneous changes do not contribute to the Minimum Revenue Guarantee and does not imply the total cost of your event.

Question 2

What is your guarantee policy?

Accepted Answer

Final guarantee of attendance is due (3) full business days prior to your event, and must be submitted in writing to your Catering Manager by 11:00 AM local time. Once received, this number may not be reduced, even if the number of guests served is less than guaranteed. You are financially responsible for the difference. If the number of guests served exceeds the guarantee, you will be charged accordingly, and if this difference exceeds your 3% over prep, guest may be served alternative menus based on availability, which may delay service.

Question 3

Are there any additional charges I should be aware of?

Accepted Answer

All banquet staff, with the exception of bartenders and carving/station attendants, are included with your package. One (1) bartender will be provided for every one hundred (100) guests at a rate of $195 per bartender, plus tax. Sheraton Phoenix Downtown reserves the right to determine the number of staff required for each event. The hotel may apply additional labor charges for any extraordinary requests that require additional staff

Question 4

Do we need to pay a deposit?

Accepted Answer

Yes, a deposit schedule will be outlined in your catering agreement. An initial non-refundable deposit equal to 25% of your Minimum Revenue Guarantee is due upon signing. There will be additional deposits totaling 100% of the Minimum Revenue Guarantee and a final deposit based on the remaining estimated balance, which is due (3) business days prior to your event when you finalize your guest count.

Question 5

May we bring some of our own food and beverage?

Accepted Answer

Yes, however, due to licensing requirements and quality control purposes, all food and beverage must be supplied and prepared by the Sheraton Phoenix Downtown Hotel and Staff and may not be removed from property. Ask your Sheraton Catering Team about special food or beverage requests.

Question 6

What is the difference between a cash bar and a hosted bar?

Accepted Answer

If you choose a cash bar, your guests pay for each drink they order. If you choose a hosted bar, you are charged for each drink ordered and those charges are applied to the Master account.

Question 7

What are Marriott Events Bonvoy points?

Accepted Answer

Bonvoy Events points are similar to frequent flyer miles and can be redeemed at all Marriott properties for overnight stays, flights, merchandise or for special life experiences. Bonvoy Events points are awarded two (2) points for every $1 USD net dollars spend on food, beverage, and room rental.

Question 8

Can we arrange a block of guestrooms for our guests?

Accepted Answer

Yes, specially negotiated room rates may be available for you and your guests, based on hotel availability. Ask your Sheraton Wedding Specialist about potential room blocks.

Question 9

Do you have on-site parking?

Accepted Answer

Yes, self and valet parking is available at the hotel. Prices are currently $30 for overnight self parking, and $40 for overnight valet parking (pricing subject to change without notice). For your guests that are not staying overnight at the hotel, please contact your Sheraton Wedding Specialist for information regarding special discounted day-of event parking.

Question 10

What about vendors and décor companies?

Accepted Answer

You are welcome to use 3rd party vendors and décor companies for your special event, provided that the vendors meet the minimum standards established by the Sheraton Phoenix Downtown. This will require your 3rd party vendors to provide the Hotel an indemnification agreement and proof of insurance. Ask your Sheraton Catering Team about special food or beverage requests.

Question 11

Do we need a wedding planner?

Accepted Answer

Due to the detailed nature of the event, we highly recommend hiring a professional wedding planner especially for weddings over 150 guests. Please connect with your Sheraton Phoenix Downtown Wedding Specialist for assistance if you do not have a wedding planner. You will be required to designate a liaison between you and the hotel to assist in coordinating the all details of your event, and serve as your point of contact for all day-of event needs, questions or follow ups.

Question 12

What is the role of the Sheraton Wedding Specialist? (1/2)

Accepted Answer

Our catering team will assist you with the menu consultation for all food and beverage selections, conduct your cake and menu tasting, create the banquet event orders that detail the event logistics, create an estimate of charges outlining your financial commitment, prepare floor plans of your event space,

Question 13

What is the role of the Sheraton Wedding Specialist? (2/2)

Accepted Answer

Assist with the couple’s room reservations, oversee the reception set-up, coordinate with your 3rd party vendors and other hotel operations, act as an on-site liaison between your vendors and hotel operations staff, ensure a seamless transition to the hotel Banquet Captain once the grand entrance has occurred and review your banquet checks for accuracy, prior to the completion of the final bill.

Question 14

Do you offer specially-priced children’s menus?

Accepted Answer

Yes, children’s meals can be provided at a reduced menu price, plus tax and service charge and are designed for children between the ages of 4-12 years old. Ask your Sheraton Wedding Specialist for details and pricing

Question 15

How does the package pricing work?

Accepted Answer

All hosted food and beverage are subject to a 25% taxable service charge and 8.6% sales tax, which is subject to change. Included in the service charge is a gratuity of 14.75%, which is distributed to banquet staff. The remainder of the service charge is retained by the hotel.

Question 16

What is your peak season?

Accepted Answer

Fall, winter and spring

Question 17

What is your off-peak season?

Accepted Answer

Summer

Question 18

Can we bring our own alcohol?

Accepted Answer

No

Question 19

Do you have accessible facilities?

Accepted Answer

Yes we do have accessible facilities.

Sheraton Phoenix Downtown

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Frequently asked questions

What is a minimum revenue guarantee?

What is your guarantee policy?

Are there any additional charges I should be aware of?

Do we need to pay a deposit?

May we bring some of our own food and beverage?

What is the difference between a cash bar and a hosted bar?

What are Marriott Events Bonvoy points?

Can we arrange a block of guestrooms for our guests?

Do you have on-site parking?

What about vendors and décor companies?

Do we need a wedding planner?

What is the role of the Sheraton Wedding Specialist? (1/2)

What is the role of the Sheraton Wedding Specialist? (2/2)

Do you offer specially-priced children’s menus?

How does the package pricing work?

What is your peak season?

What is your off-peak season?

Can we bring our own alcohol?

Do you have accessible facilities?

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