Draft Horse Mobile Events

They do not follow through with services

Long story short, we do not recommend their photo booth service because the services agreed upon were not delivered and the attendant had difficulty re-setting it up -- We were excited about having a photobooth for our wedding and for our guest to leave the night with prints as a small wedding favor. We went with draft horse's photobooth because of their packages/prices and prompt responses. However, our wedding was on 10/20/23 and there was a big issue with the photobooth where prints were not available to our guests all night. Ryan and whoever runs their Facebook messenger confirmed twice that prints would be available to our guests... After speaking with Ryan on 10/24 about the issues, he promised a 100 refund and to mail us the prints of pictures our guests took as a way for us to give to our friends and family. We did eventually receive the 100... but have yet to receive our prints, despite Ryan claiming he mailed them the day we first spoke and a month later saying he'd mail them out the next day with tracking info -- we have not received a response from Ryan again. It is sad and frustrating because we really did only get a photobooth so that our guest can have that physical memory. We appreciate the attempt to make things right but services agreed upon were not delivered.