“Starting from the first call we had with Amelia (Sales Manager in charge of their room blocks) last November while Jonathan (Wedding-Catering Sales Manager) was out of the office, we knew The Abbey was going to be an amazing venue to work with. Her vibrant personality could be felt over the phone, and made me feel like we’d known her for years. This rang true through every single phone call and email we had during our wedding planning, all the way through being onsite for our wedding week.
Amelia is friendly, approachable, a great listener, accommodating, timely, and hospitable to name just a few. We genuinely felt like she cared about the success of our wedding, and the experience that our guests were going to have. She went as far as working with the reservations team to ensure we got a suite that was previously reserved when it opened up, customizing our wedding block to fit our guests’ needs, helping ensure guest welcome bags were distributed, and welcoming us for our stay with a gift basket note. We truly believe we would have ended up having our wedding elsewhere if I hadn’t tracked her down last November.
Similar to Amelia - from the first time we connected with Jonathan to start planning our wedding, we knew we had something unique in our venue team, and felt confident we’d be in great hands throughout the process. Jonathan always responded to our frequent emails in an extremely timely manner – often right away even when we told him to wait until business hours – and it often felt like he was one step ahead of us. He was extremely helpful with providing his industry expertise, guiding our decision making based on previous experience with weddings / large events, and felt confident that he ultimately had our best interests in mind. He helped us incorporate unique components / details to our wedding that our guests are still talking about, and gave us the sweetest welcome package in our suite! (And recommended we book a great secluded suite!)
Jonathan somehow was able to accommodate all of our requests in some way or another, and always made us feel like he was so personally invested. We never could have imagined working with someone so responsive, flexible, detail-oriented, and somehow as passionate about our wedding as we were. His organizational and coordination skills shined exceptionally throughout the last 10 months – even the day after the wedding he was helping us move things out of the ballroom and transferring flowers to brunch. He was truly there every step of the way.
We have not been able to stop raving about both Jonathan and Amelia to anyone who asks, and can confidently say we don’t have any negative feedback to share about our experience. Our guests have been the same way and have all been positively commenting on their whole experience. Any challenges that came up throughout our process were always met with solutions, a clear path forward, and their team going above and beyond. Jonathan and Amelia were even there to see us out the Monday after our wedding as we departed, and made not only us but also our parents feel like family.
Truly everyone from check-in, Greg at valet, and restaurant spa staff, to the catering events teams and management being open to our ever changing requests ( and keeping up with our large group size) – everyone was so accommodating to work with. We cannot say more positive things about the staff, venue, and our experience!”
