“When we were looking for a wedding venue, finding one with a functional Organ was at the top of our list. From our initial meeting with the venue to the walk-through, to even the rehearsal we were strung along under the belief that the organ was functional, and had recently been tuned. A matter of fact, when we went to one of our meetings at the venue we asked directly the girl we were working with this question to make sure it was working, she said that it was completely functional and they recently had someone come in to turn it in and that it played regularly. Sadly, that was not the case. It was a complete lie so here we are as brides panicking when our first musician to play it came down with Covid, we found a back up that they came down with Covid, less than 48 hours before the wedding, we found a third person to play it, who was on their way to the venue when I was notified after asking if they have a chair for it, but it doesn’t work and has never worked since the building was purchased as a wedding venue. I do appreciate that the owner did give us a bottle of champagne and contact the church that holds service there to hook up speakers for a ceremony but it’s really frustrating that we were strung along for a very long period of time believing it worked, and this was the most important thing that we wanted for our wedding and we didn’t get to have it. Yes, the speakers did their job, but even with that there was confusion and even when my wife was walking down the aisle to be the wrong song was played, not to mention I couldn’t fully do what I want to do for my walk, which was play the Phantom of the opera overture halfway down the aisle, then go to the traditional wedding marsh. Another issue I have with them is communication. They absolutely are horrific when it comes to communication whether it be myself or our wedding planner or our vendors, we all had trouble getting in touch with the venue. Every email I sent was met with a out of office reply. Then sometimes you wouldn’t hear back for the Mondays, or you would have to contact them multiple times over and over again to finally get someone another thing that they really need to improve on. Are the hallways at the building. There is a ramp that is very, very slick towards the end of the night, our six-year-old son took a nasty fall on it, which caused bruising to his foot. We had other wedding guess that we’re going between the getting ready rooms slipping in their dress shoes down this ramp. Yes, there is a railing on it, but it should not be that slick. Another frustration is the parking lot when you book the venue it comes with 25 spots but there’s absolutely no enforcement from the venue itself that they clear the lot prior to your event. There were two camper vans parked in the lot upon us, arriving the day of her wedding, and about 10 other cars that did not belong to anybody at the wedding. I appreciate that the spots are included, but that should come with the fact that Lot should be cleared before any event. We even notice and notify the venue a few months before the wedding. The people could purchase parking spots on a parking website and other websites for that very lot for the exact date and time of my wedding, if the lot is part of the rental, that should not be happening. It’s a beautiful venue just disappointed by organ issues! :( kinda ruined a dream!”
