“We had a beautiful wedding at Hotel Covington and overall were elated with how it turned out. Riley was easy and professional to work with as our details specialist, but it felt like other staff members were never quite on the same page. There were miscommunications about so many things I can't even remember them all— no space for the groomsmen to get ready in although that was offered at the time we booked the venue, garage parking was not included although we were told it would be, when we showed up for the rehearsal the staff thought we were having a dinner not our rehearsal and was not prepared for us to be in the space as another wedding was going on on the patio, there was an "event hold" above the cost of the room placed on our credit card which would have been fine, but we were not told about it in advance. All in all, not being told what to expect was our biggest issue. Paying for garage parking, not having the space for the groom's party to get ready, the credit card hold all would have been totally fine and reasonable, but it felt like that information was intentionally omitted. (Again, there was more than that, but I waited a little too long to write this review and can't remember it all at this point.) On the flip side, the staff at Hotel Covington were extremely proactive and helpful with my dad, who has mobility issues. They provided a wheelchair for him to use on-site and staff members went above and beyond to help him when he really needed it. I am eternally grateful for the kindness they showed him and our family. We were very happy with the quality at Hotel Covington, but communication was lacking. Our day-of coordinator alluded to more issues, but she was able to handle them instead of bringing me into it. If you plan to have your wedding at Hotel Covington ask LOTS of very specific questions, have your details specialist write as much detail into your day-pf plan, and bring your own day-of coordinator to act on your behalf, and you will have a lovely day.”
