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FAQs
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Zola Home Store
Zola Home Store
General
What is Zola’s price matching policy?
Can I request a price adjustment if Zola reduces the price of an item after I purchase it?
What is Zola store credit?
Can I buy a Zola gift card for myself or as a gift?
Shopping & Checkout
Can I shop on Zola without having a registry?
Do you offer gift wrapping on Zola items?
Can I use Paypal as a form of payment?
Is my credit card information secure?
Is my personal information secure?
Shipping & Order Tracking
Does Zola offer expedited shipping?
How do I check the status of an order I purchased?
Will I receive a tracking number for my order?
Does Zola offer free shipping and returns?
Do you ship internationally?
Do you ship to Alaska and Hawaii?
Does Zola ship to P.O. Box, APO, FPO, or DPO addresses?
Returns & Cancellations
Does Zola offer free returns?
How do I return an item I purchased?
I ordered a bundled set, and don’t see a return option online. How can I return the set?
My order is backordered, how do I cancel it?
My item arrived damaged. What should I do?
I ordered furniture and built it, but it’s not right - can I return it?