Zola is striving to create a better inquiry experience for both vendors and couples. We are working hard on our end to build a platform that enables this, but we depend on our vendors to be timely, responsive, and respectful.
We expect our vendors to respond to a new inquiry within a few days of receiving it. We understand that you are busy, so inquiries will remain open for 14 days before expiring, but it is important that you do not leave a couple hanging. You can respond by either connecting with the couple or gently declining. If you fail to respond to 3 or more inquiries, your listing will be placed under review and may be subject to suspension or other action.
Each vendor on Zola has accepted our six Vendor Vows and embraces our same core values of tolerance, acceptance and respect, so that everyone in our community feels welcome. Each interaction with a couple should adhere to these Vendor Vows. Need a refresher? View our Vendor Vows here.