Solarshot Weddings - Photography And Videography

Do not hire Solarshot!

Solarshot (Isaiah Matthews) does beautiful work, but that doesn’t mean anything if they don’t actually finish the work they’ve been paid to do. I hired Solarshot to document my wedding in October of 2023; our contract was for full photo and video coverage for the entire day, and they were to deliver a complete digital photo album, produce two videos, and provide us with all the unedited raw footage, with everything to be completed in six months. We paid them in full five months before the wedding—nearly 7,000! Four months after the wedding (February 2024), we received about two-thirds of the photos, so we were satisfied that things were on track. Unfortunately, that was the last communication we saw from Solarshot or Matthews. Since May of 2024-- a month after the deadline outlined in our contract--, I’ve been trying to contact Matthews every way I can: numerous phone calls, voicemails, and text messages to every phone number associated with Solarshot and Matthews; multiple emails to every related email address; messages sent through the ‘contact’ portals on both of Solarshot’s websites; even multiple certified letters to his business mailing address (which is a P.O. box at a mail annex). Despite these efforts, Matthews has not been in contact with me in nearly 10 months. My initial concern was that he had suffered a health issue or was otherwise indisposed, but I’ve recently discovered that he is still active in the San Antonio area, appearing at events around town and producing new projects—including a wedding from only a few months ago, which has a completed online gallery! Meanwhile, the gallery from my wedding over a year ago sits unfinished, and we still don’t have the video productions or the raw footage we paid for. So, in addition to dealing with the mental and emotional stress of not being able to enjoy or share the complete memories of our wedding (my wife and I both have ailing family members whom we fear won’t get to see all the photos or any of the videos before they pass away), I’ve been forced to assume the expense of retaining an attorney and am currently pursuing legal action against Matthews and Solarshot. I’m deeply disappointed and frustrated by what my wife and I are enduring in this situation, and I must urge those considering Solarshot to look elsewhere for a more trustworthy business.