Pelazzio Reception Venue

Firstly, we want to extend our sincerest apologies for the experience you had with us here at Pelazzio. We truly value your feedback and appreciate you taking the time to share your thoughts. We understand the importance of your special day and the stress that can come with planning a wedding, especially when trying to stay within a budget. We are disappointed to hear that your experience didn't meet your expectations. It is disheartening to learn that there were discrepancies in our communication. We take full responsibility for any misunderstandings that may have occurred during the contract process. Our intention is always to provide full transparency about our services and expectations, and we will certainly review our processes to ensure such issues do not happen in the future. Regarding the décor, we apologize if the options provided did not align with your vision for your wedding. We showcase our ballrooms and décor options before contract signing so that our clients can make informed decisions. However, we understand that preferences can vary widely, and we acknowledge that customization is essential for your special day. We genuinely appreciate your patience and the opportunity to make amends by accommodating your requests. We offered discounts to make sure you stayed within your budget, provided a free stage, changed your ballroom without additional charges, and created custom centerpieces. We also understand the importance of the rehearsal and were more than happy to bend our policy to ensure your convenience. We did everything in our power to accommodate your requests and make your big day special. It is truly disheartening that despite our efforts, we were unable to fully meet your expectations. Your feedback is valuable to us, as it helps us continually improve our services. We will use your comments to reevaluate our offerings and communication processes to ensure that future couples have a smoother and more enjoyable experience with us. Thank you for choosing Pelazzio for your special day, and we wish you and your husband a lifetime of happiness together. Sincerely, The Pelazzio Team