Best Western Premier Bridgewood Resort Hotel

Unpleasant Experience

I was here for my son’s wedding. The wedding planner left prior to rehearsal, leaving her assistant who never even met the wedding couple. She did the best she could to get us through, but we couldn’t even do this in the room the ceremony was going to be in. The actual planner did not respond to emails and was not present.The day of the wedding, was somewhat unorganized. Staff kept asking the same questions, but not really helpful. We received no response when asking about the sound for the ballroom for music, and we had to clear the decor our selves. There were issues with the food, tips and gravy was mostly gravy and very little tips, some of the chicken was undercooked. Obviously that was embarrassing. When my daughter in law talked with the manager, he said he didn’t see any raw chicken. We never saw him walking around or even asking anyone if everything was okay. If he would have looked at the plates being removed he would’ve seen it the under cooked chicken. And he probably should’ve looked over the food on the buffet, then he would’ve seen the issues.