The Morii Lens

At The Morii Lens, we value and appreciate all feedback from our clients, as it helps us to improve our services. However, upon reading your review, we feel the need to address some key points that were brought up. Firstly, the updated contract that was sent to you prior to your wedding included all the details that we had discussed via email and phone calls. Unfortunately, it appears that you did not acknowledge or sign this contract before your big day, as it remains unsigned in our portal. This lack of communication may have led to some confusion on the day of your wedding. Furthermore, our shooters arrived at the location at the agreed upon time, only to find that no one was there. This caused them to be late and added unnecessary stress to an already hectic day. Additionally, the constant changes to the timeline and lack of communication with vendors created confusion and further challenges for our team. We were also disappointed to hear about the negative comments and remarks made towards one of our shooters regarding his outfit choice and sexuality. We do not tolerate any form of discrimination or disrespect towards our team members and take such incidents very seriously, hence the blocking on instagram alone. You were more than welcome to email or text me any concerns you had, since that’s that communication platform we have used with you throughout the whole process. Regarding the gallery of photos that we delivered within 2 weeks, we stand by our editing style and the quality of the images. However, we are open to making any necessary edits or adjustments if you are not satisfied with the final product. We understand that this may not have been the experience you were hoping for, and we sincerely apologize for any misunderstandings or issues that may have occurred, but can not ignore the mistreatment and harassment endured. We always strive to provide the best possible service to our clients and appreciate your feedback.