SoundEfx Entertainment | SoundEfxDJs

Dear Kimberly, Thank you for taking the time to share your detailed feedback. First and foremost, I want to sincerely apologize for the disappointment you experienced on your wedding day. Your wedding is one of the most important moments of your life, and our goal is always to deliver a memorable and stress-free experience. It’s clear from your review that we fell short of your expectations, and I deeply regret that. I understand how much thought and effort you put into your music selections, guest requests, and timeline. I truly regret that these details were not executed as you had envisioned, especially since you took extra steps to ensure your preferences were clear. Miscommunications on our part during your event, particularly with the must-play list and timing of songs, are unacceptable, and I take full responsibility for these missteps. Regarding the emails exchanged after the event, I recognize that our initial response may have come across as defensive rather than constructive. This was not my intention, and I apologize for not addressing your concerns with the care and urgency they deserved. Your feedback has given me a lot to reflect on, and I’ve taken steps to ensure this doesn’t happen again. We’re improving our internal communication systems, re-evaluating our event preparation process, and implementing stricter checks to confirm client preferences are followed to the letter. I understand that no apology can undo the disappointment you felt, but I genuinely hope you’ll accept this as a heartfelt acknowledgment of our mistakes. I deeply regret that we did not meet your expectations, and I am committed to learning from this experience to improve moving forward. Wishing you and your husband all the best in your new life together. Sincerely, Brian Kania SoundEfx Entertainment