Question 1

Are you fully insured?

Accepted Answer

Yes! We are fully insured!

Question 2

Why should you hire Primo Lighting and Sound for your next event?

Accepted Answer

There are various reasons and we could go on and on about our experience, quality of service, and professionalism, but let's hear it from a school dance coordinator who hired us for a homecoming. "It looked like everyone had such a great time 💗 and that is certainly due to the incredible work and professionalism of Primo Lighting and Sound!! 🤟🏻🤟🏻 Over 900+ students in attendance!" Clarence High School Homecoming

Question 3

How far in advance should you book with us?

Accepted Answer

Most of our clients book with us 6-18 months in advance. Some novelty dates are harder to get and require more time to book. For example 716 Day - 7/16/2023 or 09/09/23. To check if your date is available, contact us today at (716) 510-7967 or email us at primolightingandsound@gmail.com for more info.

Question 4

How should you inquire about our services and get a quote?

Accepted Answer

Simply click on the Contact tab on our website. Fill out the simple form by putting in all of your information, and click submit. We will get back to you promptly by whichever contact method you desire. We will then send you a more detailed form based on the type of event that you have which will go over the specific times, additional services, and any other information that you want us to know. We will then schedule a quick phone call with you to make sure we received everything correctly and then a quote will be sent over to your email. All you need to do from there is hit "Accept".

Question 5

Will I have to sign any contracts?

Accepted Answer

When booking with Primo Lighting and Sound, a contract will need to be signed prior to the start of any event or rental. This protects both Primo Lighting and Sound and the client and highlights our policies and everything that we require. A contract and an invoice will be sent over automatically as soon as you hit "Accept" at the bottom of the quote. The quoting, contracts, invoices, and all event planning are done digitally. We require a 20% deposit when booking with us for an event. We will hold your date for up to 7 days after an inquiry. If no deposit is given, the date will be released.

Question 6

Do you accept credit cards?

Accepted Answer

Yes! We accept any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB, or UnionPay logo. We also support mobile wallets such as Apple Pay, Google Pay, and Samsung Pay. Our payment system is secure and payment can be done right online or on your mobile device.

Question 7

Do you charge for setup?

Accepted Answer

We DO NOT charge for normal setup before our events. Most of the time we start playing music once the setup is complete. We typically do not do early setups unless prior arrangements have been made. DJs get paid for their time. In circumstances, arrangements can be made (depending on location) so feel free to call/email us about this if it will be an issue. We typically charge $50/hr per hour of EARLY setup.

Question 8

What time will you arrive at the venue?

Accepted Answer

Typically we arrive about 1 hour before we need to have music on. Our normal DJ systems usually take only 20-30 minutes to set up, so we can have plenty of time to make any adjustments as needed. Please let us know if you have any special needs. We like to start ceremonies with some background music for your guests as they arrive approximately 30 min prior to the beginning of the ceremony. For larger events that require larger systems and lights we may need more time to set up depending on the location.

Question 9

Do you have a backup in the event of a failure (equipment or people)?

Accepted Answer

Of course! We have tons of backups! We bring backup laptops, speakers, cables, microphones, and everything else to every event. We typically come in a trailer loaded with tons of extra equipment in the event of failures. We take it one step further than equipment failures as well. If we are sick or have a family emergency for one of your events, not to worry! We have a network of other professional DJs ready to rock your event. The last thing you want is a DJ or "DJ company" that cancels your event with no backup plan!!!

Question 10

What do you need us to provide for you?

Accepted Answer

2 standard wall outlets and that is pretty much it. We prefer (2) 20 amp outlets as this is what our equipment best runs on for all our events but larger systems require multiple circuits. For the larger DJ systems including lighting, photo booths, and special effects, multiple outlets on separate circuits (at least 2-3 circuits) are required for the speakers, subs, and lights but we can discuss this with you in more detail.

Question 11

Do you take song requests?

Accepted Answer

That is entirely up to you! Some couples and event hosts love the ability to have guests go up to the DJ and request anything that they want to hear during an event. Others prefer that we do not take requests and play by the chosen setlist for the event. We encourage requests as we want to play music for everyone to enjoy! As for music planning for an event, we will have multiple discussions about a DO NOT PLAY list, TOP priority songs, and other special songs for the event like the first dance, etc. We want every event we do to be perfect!

Question 12

Will you help with announcements?

Accepted Answer

Absolutely. We come equipped with a microphone and are happy to make announcements as well as help coordinate activities at your event. Let us know in advance if possible for any particular announcements you would like. If something comes up the night of just let us know and we can adjust as needed. We also bring a wireless microphone which comes in handy for toasts and speeches.

Question 13

Do you actually mix music?

Accepted Answer

All of our music is custom mixed by us in real-time at every event. Nothing is pre-recorded. We do not just fade from song to song or abruptly change from song to song like some other companies with inexperienced DJs may do. We mix and layer in effects at each and every one of our events and read the crowd and play songs based on the mood. We almost never play the full length of songs... except for a couple of "must plays" like "Sweet Caroline" or the "Cupid Shuffle" 😄, or unless you request us to. We always match the Beats Per Minute (BPM) of all of our songs for a seamless transition from song to song.

Question 14

What is your travel and break down fee?

Accepted Answer

Nothing!! It is included unless the distance is greater than 30 miles from our office or we need to set up earlier than the sufficient setup time.

Question 15

What are your sales taxes?

Accepted Answer

We do NOT charge sales tax for DJ Service. Sales tax only applies to photobooths or other equipment rentals.

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