“Alisa and Oleg are VERY GOOD at what they do, they are very talented! They move fast, which is a good thing because it was like they were never there lol. Plus they knew what they were doing!
The only areas of opportunities would be communication/responsiveness and the turn around time for the sneak peak photos.
When we needed to contact Alisa for questions, it was very difficult to get a response. We understand she is busy, but a quick response acknowledging us with a follow up would have been helpful and put our minds at ease. We had to do a lot of follow ups and it was becoming a concern.
The turn around time in getting our sneak peak photos was not as discussed or advertised on the package we purchased. Sneak peak photos were supposed to be sent within a week, but we did not receive them until 3 weeks later after multiple follow ups. When we reached out, we were not getting a response, so we had to reach out to Oleg. Oleg completed our videos earlier than expected and had to reach out to Alisa for us.
Other than that, our sneak peak photos and videos are just perfect!! We watch our video everyday - Oleg caught so many good memories! And our sneak peak photos are just beautiful. We can’t wait to see the rest of the photos!! Thank you again!!”