“We had our wedding at Hakone in June 2023. We booked the venue early out (Sep 2021) and have had an extremely positive experience from planning up to our wedding day. The site: Beautiful space for what we needed (120 guests). Guests, including kids, loved experiencing the garden before and after the ceremony. There is a variety of areas/backdrops for photographer to take portraits. Amenities: Their "base" rental includes most essentials - tables, chairs, dance floor, and basic sound system. It is one of the few places we could find in the bay area that allows BYO alcohol which is typically more cost-efficient than an alcohol package from caterer. The only "con" is due to being in a residential area, dancing/loud music has to be wrapped up fairly early. Service: Although the venue does not technically come with a formal planner/coordinator, we felt taken care of by Tony and Melia every step of the way. After booking, they willingly allowed us to come back for 2-3 additional tours and answered our emails promptly. They even coordinated rehearsal and allowed us to drop off decor items/alcohol on the rehearsal day. We did not hire a planner/day-of coordinator (just had family friends help out) and yet we felt completely taken care of. On our wedding day, Melia ensured our ceremony started on time and directing the procession. She even stayed until the end of reception. Most of our vendors had worked at Hakone before which made the day even more seamless. After the wedding, we promptly received our deposit.”