We bought a couch online (the only couch that fitted in our tiny BK living room! -Olivia) right before Covid, and have been stuck with it ever since. The back cushions are not firm at all and give us little support. From day one I wanted to return, but like many of us have experienced, our priorities shifted. We promise this purchase will be in-person, and we will lay down on it and watch a full episode of The Sopranos (ahhhh maybe not Sopranos…… - Olivia) in the store to be absolutely certain.